Job Description

Trapper Creek, AK

Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation.

Holland America Line and Princess Cruises united as HAP-Alaska/Yukon Land Operations.We’re innovators in Alaska and Yukon tourism and advocates for the environment. Our team supports a combined fleet of ships sailing to Alaska each summer, operating lodges and hotels, luxury motor coaches and the largest domed rail cars in the world. Our guests experience both luxury and adventure that is truly unmatched. 

We’re looking for an amazing Public Safety Operations Manager professional to fill this role, which is based in our Mt. McKinley Princess Lodge.  The Public Safety Operations Manager plays a crucial role in ensuring the organization’s adherence to safety, health, and security regulations. This position requires diligent monitoring, proactive encouragement, and the ability to challenge management to implement best practices and strive for continuous improvements in safety-related operations. The Manager will work closely with operational teams to identify and mitigate risks, ensuring the protection of employees and organizational locations. The ideal candidate should have relevant experience in security operations or law enforcement. They would also either possess an EMT certification or be committed to obtaining it. Furthermore, they should demonstrate a willingness to engage in ongoing education in the fields of security and health and have a robust understanding of relevant regulations and industry best practices. This role is vital for maintaining a safe and secure work environment, and the candidate’s expertise will be integral to fostering a culture of safety and compliance within the organization.

Here’s a summary of what Holland America Line and Princess is looking for in its Public Safety Operations Manager. Is this you?

Responsibilities

• Provide initial medical response to onsite health incidents at Mt McKinley Princess Lodge and control scene until emergency medical services arrive from May through September.

• Health Management: Oversee medical and public health incident response to ensure the health of guests and employees.                                                                         

• Security Management: Manage physical perimeter security and work with other properties to enhance HAP security management                                                                   

• Compliance Monitoring: Ensure compliance with safety-related regulatory requirements within the state of Alaska.

• Oversee onboarding of seasonal security team members for multiple properties, including updating of training resources and policy documents. 

• Lead by example by ‘respecting and protecting’ the health and safety of yourself and others.

• Ensure your team and colleagues speak up and report all accidents, ‘near miss’ incidents, and work-related ill health conditions.

• Attend HESS training and conduct risk assessments where required. 

• Adheres to Corporate Policies and Procedures, including Code of Conduct, Audit Procedures and any control related responsibility for financial data entered, stored, or reported via business systems within employee’s control (list not exhaustive). 

Requirements

• Minimum of 3 years’ experience in facility security or a related security field, such as law enforcement. 

• Demonstrated experience in emergency/incident response. 

• Proficiency with Microsoft office and communications tools.

• Current CPR/AED certification.                                                                        

• Proven track record of developing and implementing safety procedures and compliance programs.

• Experience in managing teams and conducting risk assessments.

• Must be legally authorized to work in the United States.  Holland America Line/Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status).

Knowledge, Skills, and Abilities:

• The role fits into the organization by ensuring compliance with safety, health, and security regulations, impacting both shore and fleet operations globally.

• Address complex safety, health, and security issues by developing and implementing effective procedures and mitigation measures.

• The role has a significant impact on the overall safety, health, and security of the organization, ensuring the well-being of guests and employees.

• Requires leadership in managing safety, health, and security teams, conducting risk assessments, and promoting HESS rules and procedures.                                                                                    
  
  

Note: skills that are preferred are noted under requirements with the language “preferred”, travel and physical requirements, if needed, are also listed under the requirements.

What You Can Expect

• Cruise and Travel Privileges for You and Your family​

• Health Benefits

• 401(k) Plan

• Employee Stock Purchase Plan 

• Training & Professional Development

• Tuition & Professional Certification Reimbursement

• Rewards & Incentives 

Our Culture… Stronger Together

Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: https://www.princess.com/aboutus/culture-framework/. 

Holland America Line and Princess are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Americans with Disabilities Act (ADA)

Holland America Line and Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws.  If you have a disability and require assistance in this application process, please contact: haphr@hagroup.com

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