Job Description

Carnival UK is seeking a Product Manager to lead the development and implementation of innovative technology solutions that enhance our onboard and shoreside guest experiences. This role is pivotal in delivering complex, high-impact products across areas such as food and beverage systems, point-of-sale platforms, and allergen information management.

This role is all about end-to-end ownership: from shaping product direction to ensuring smooth delivery with cross-functional teams. You’ll be the person who connects the dots between user needs, business goals, and technical execution—leading delivery while influencing product strategy.

This Role is for You If You:

• Have a product mindset but love being close to delivery.
• Enjoy working with engineers, designers, and stakeholders to bring ideas to life.
• Are comfortable owning both the “what” and the “how.”

As we modernise our legacy systems, this role will focus on orchestrating the delivery of integrated, scalable, and resilient technology solutions that support physical infrastructure and operational excellence across our fleet and shoreside operations.

Key Responsibilities

• End-to-End Product Leadership: Lead the full lifecycle of technology products across domains such as F&B, POS, and allergens—from ideation and development through to implementation, optimisation, and retirement.
• Cross-Functional Collaboration: Drive alignment and execution across engineering, operations, commercial, and shipboard teams, ensuring delivery meets business needs and guest expectations.
• Stakeholder Engagement: Build strong relationships with internal and external stakeholders to ensure product outcomes are aligned with strategic goals and operational realities.
• Infrastructure Awareness: Oversee delivery of solutions that may involve physical infrastructure, ensuring integration with legacy systems and alignment with modernisation efforts.
• Team Leadership: Mentor and lead cross-functional teams, fostering a culture of ownership, innovation, and continuous improvement.
• Continuous Improvement: Use data, feedback, and performance metrics to refine delivery processes and enhance service quality.
• Travel:  Occasional international travel to ships and ports, including some evening and weekend work.

Positioned within our internal structure from CUK15 (entry level) to CUK1 (Brand President), this role is classified as a CUK06, offered as a full-time position, on a permanent basis. We offer hybrid work including up to two days from home.

What We’re Looking For

• Proven experience leading cross-functional teams through end-to-end product lifecycles in a matrixed environment.
• Strong track record of delivering complex technology solutions—ideally involving both digital and physical infrastructure.
• Experience working across multiple service domains, with an understanding of operational and guest-facing technologies.
• Agile delivery expertise with relevant certifications and a pragmatic approach to implementation.
• Excellent leadership, stakeholder engagement, and communication skills.

About You: A Catalyst for Change

We believe that diversity enriches our team. We're interested in candidates who:

• Bring fresh ideas and different perspectives
• Have a background in customer-centric technologies
• Are adaptable and innovative
• Have strong stakeholder engagement skills

Why Join Us? Working with us is about more than a job. It's about creating unforgettable holiday happiness for our guests and a fulfilling career for you. Our benefits package reflects our commitment to your wellbeing:

• Hybrid working arrangements.
• Regular office events and charity fundraisers.
• Extensive learning and development opportunities.
• Annual bonus.
• Minimum 25 days leave, bank holiday allowance, and holiday trading scheme.
• Employee-led networks and wellbeing programs.
• Recognition scheme with prizes and awards.
• Employee discounted cruising plus friends and family offers.
• Contributory pension scheme.
• Private medical and dental insurance.
• Life assurance.
• Parental and adoption leave.
• Employee shares plan.
• Electric car and cycle to work schemes.
• Onsite restaurant with healthy meal options.
• Discounted retail and leisure via discounts portal.

Ready to Lead? If guiding a technology team to new heights excites you, we're eager to hear from you. Apply now to start your journey with us, where your performance-led leadership will make a difference in our shared success.

Recruitment Journey

For more information on your recruitment journey, please visit https://bit.ly/CUKCandidateJourney. 

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