Job Description

Carnival UK is seeking a Delivery Manager to lead the transformation of our flight booking services, ensuring seamless guest journeys from home to ship. This role is pivotal in delivering complex, high-impact technology solutions that connect air travel with our cruise operations.

We’re hiring for a Technology Product Manager, but we’re advertising it as a Delivery Manager because we want to speak directly to people who are passionate about making things happen.

This role is all about end-to-end ownership: from shaping product direction to ensuring smooth delivery with cross-functional teams. You’ll be the person who connects the dots between user needs, business goals, and technical execution—leading delivery while influencing product strategy.

Why the Title?

We’ve found that “Delivery Manager” better reflects the hands-on, outcome-focused nature of this role. If you’ve worked in agile environments, led squads, or driven product delivery in fast-paced settings, you’ll likely thrive here—even if your current title is Product Manager, Delivery Manager, or something else entirely.

This Role is for You If You:

• Have a product mindset but love being close to delivery.
• Enjoy working with engineers, designers, and stakeholders to bring ideas to life.
• Are comfortable owning both the “what” and the “how.”

As we modernize our legacy systems, this role will focus on orchestrating the delivery of integrated, scalable, and resilient flight solutions. You’ll work across teams to ensure that our guests experience a smooth and coordinated transition from air to sea.

Key Responsibilities

• End-to-End Product Leadership: Lead the full lifecycle of technology products across domains such as F&B, POS, and allergens—from ideation and development through to implementation, optimisation, and retirement.
• Cross-Functional Collaboration: Drive alignment and execution across engineering, operations, commercial, and shipboard teams, ensuring delivery meets business needs and guest expectations.
• Stakeholder Engagement: Build strong relationships with internal and external stakeholders to ensure product outcomes are aligned with strategic goals and operational realities.
• Infrastructure Awareness: Oversee delivery of solutions that may involve physical infrastructure, ensuring integration with legacy systems and alignment with modernisation efforts.
• Team Leadership: Mentor and lead cross-functional teams, fostering a culture of ownership, innovation, and continuous improvement.
• Continuous Improvement: Use data, feedback, and performance metrics to refine delivery processes and enhance service quality.
• Travel:  Occasional international travel to ships and ports, including some evening and weekend work.

Positioned within our internal structure from CUK15 (entry level) to CUK1 (Brand President), this role is classified as a CUK06, offered as a full-time position, on a permanent basis. We offer hybrid work including up to two days from home.

What We’re Looking For

• Proven experience leading cross-functional teams through end-to-end product lifecycles in a matrixed environment.
• Strong track record of delivering complex technology solutions—ideally involving both digital and physical infrastructure.
• Experience working across multiple service domains, with an understanding of operational and guest-facing technologies.
• Agile delivery expertise with relevant certifications and a pragmatic approach to implementation.
• Excellent leadership, stakeholder engagement, and communication skills.

About You: A Catalyst for Change

We believe that diversity enriches our team. We're interested in candidates who:

• Bring fresh ideas and different perspectives
• Have a background in customer-centric technologies
• Are adaptable and innovative
• Have strong stakeholder engagement skills

Why Join Us? Working with us is about more than a job. It's about creating unforgettable holiday happiness for our guests and a fulfilling career for you. Our benefits package reflects our commitment to your wellbeing:

• Hybrid working arrangements.
• Regular office events and charity fundraisers.
• Extensive learning and development opportunities.
• Annual bonus.
• Minimum 25 days leave, bank holiday allowance, and holiday trading scheme.
• Employee-led networks and wellbeing programs.
• Recognition scheme with prizes and awards.
• Employee discounted cruising plus friends and family offers.
• Contributory pension scheme.
• Private medical and dental insurance.
• Life assurance.
• Parental and adoption leave.
• Employee shares plan.
• Electric car and cycle to work schemes.
• Onsite restaurant with healthy meal options.
• Discounted retail and leisure via discounts portal.

Ready to Lead? If guiding a technology team to new heights excites you, we're eager to hear from you. Apply now to start your journey with us, where your performance-led leadership will make a difference in our shared success.

Recruitment Journey

For more information on your recruitment journey, please visit https://bit.ly/CUKCandidateJourney. 

#LI-Hybrid

#CUK

#Job Functions:  Product Management

#LI-BA1

About Us