Job Description

Aim for a future in technology with a role tailored for aspiring professionals. This Service Desk Advisor position at Carnival UK offers a unique blend of learning, growth, and hands-on experience in the heart of our technology department. It's your chance to start building a solid foundation in the technology field, contributing to our departmental goals while honing your technological skills.

This role is classified as CUK13 and is available on a full-time permanent basis. We offer hybrid work including up to two days from home.

Requirements: What You Need to Succeed

Successful candidates will possess:

• Experience of working multi discipline, medium sized skilled IT Service Desk or service orientated role
• Must demonstrate ability to deliver outstanding service in a busy environment.
• Good understanding of Active Directory, Lotus Notes, Microsoft Office, Collaboration tools such as Zoom and Box, and a basic understanding of the Windows Operating System
• Incident, Problem and Request Fulfilment disciplines
• Ability to document processes and carry out administration functions.

We recognise the value in having people with a variety of backgrounds, experience, and skills in our business. That means the role requirements here should be seen as a guide, not a checklist

The Role:

• Identifies potential threats to the confidentiality, integrity or availability of the system. Determines when security issues should be escalated to a higher level, to enhance resilience to unauthorised access. 
• To diagnose faults and service requests referring to 2nd and 3rd line support teams where necessary to resolve incidents. 
• Receive, log, resolve or escalate IT incidents using ITSM system, following agreed procedures. 
• Acting as the first point of contact for all CUK IT incidents and service requests. 

About You: The Ideal Candidate

In this role, your distinct personal attributes will be the key to standing out. If you possess qualities that can drive success in the technology sector, we want you on our team. Your ability to blend technical skills with interpersonal strengths will set the foundation for innovation and growth within our technology department.

Why Join Us?

Our Technology team isn’t just about coding; it's about being part of a community that values growth, work-life balance, and wellbeing.

• Employee Discounted Cruising plus Friends and Family offers
• Recognition scheme with prizes and awards
• Regular office events including live entertainment, lifestyle events and charity partner fundraisers
• Extensive learning and development opportunities
• A friendly welcome with help settling in

Take the next step

Due to the popularity of our roles and our pledge to finding the best talent, we might close applications earlier than advertised. Don’t miss out on this opportunity to become part of a team dedicated to creating unforgettable holiday happiness. Apply today to start your journey with us.

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