Job Description

Aim for a future in technology with a role tailored for aspiring professionals. This Service Desk Advisor position at Carnival UK offers a unique blend of learning, growth, and hands-on experience in the heart of our technology department. It's your chance to start building a solid foundation in the technology field, contributing to our departmental goals while honing your technological skills.

This role is classified as CUK13 and is available on a full-time, fixed-term basis for 21-months. We offer hybrid work including up to two days from home.

Requirements: What You Need to Succeed

Successful candidates will possess:

• Interest in IT: A genuine passion for technology.
• Customer Service Experience: Proven ability to deliver outstanding service in a busy environment.
• Technical Skills: Basic understanding of Active Directory, Lotus Notes, Microsoft Office, collaboration tools like Zoom and Box, and the Windows Operating System.
• Problem-Solving Skills: Experience in Incident, Problem, and Request Fulfilment disciplines.

We recognise the value in having people with a variety of backgrounds, experience, and skills in our business. That means the role requirements here should be seen as a guide, not a checklist.

About You: The Ideal Candidate

In this role, your distinct personal attributes will be the key to standing out. If you possess qualities that can drive success in the technology sector, we want you on our team. Your ability to blend technical skills with interpersonal strengths will set the foundation for innovation and growth within our technology department.

Why Join Us?

Our Technology team isn’t just about coding; it's about being part of a community that values growth, work-life balance, and wellbeing.

Benefits:

• Employee Discounted Cruising plus Friends and Family offers
• Recognition scheme with prizes and awards
• Regular office events including live entertainment, lifestyle events and charity partner fundraisers
• Extensive learning and development opportunities
• Employee-led networks
• Employee Assistance and Wellbeing programmes
• Company paid Health Cash Plan and health assessment
• In-house Occupational Health help and access to digital GP
• Life Assurance
• Parental and adoption leave
• Employee Shares Plan
• Electric Car and Cycle to Work schemes
• Onsite restaurant offering range of healthy cooked and grab and go meals
• Discounted retail and leisure via discounts portal
• Minimum 25 days leave, bank holiday allowance and holiday trading scheme
• Contributory Defined Contribution Pension scheme
• A friendly welcome with help settling in
  

Take the next step

Due to the popularity of our roles and our pledge to finding the best talent, we might close applications earlier than advertised. Don’t miss out on this opportunity to become part of a team dedicated to creating unforgettable holiday happiness. Apply today to start your journey with us.

Recruitment Journey

For more information on your recruitment journey, please visit ourCandidate Journey Map.

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#Job Functions:Administrative; Customer Service; Information Technology; 
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