Job Description

Carnival UK is in search of a Senior UX, Optimisation & Design Manager, who is crucial in driving our commercial goals, digital growth plans and to nurture a high-performing team.  

Carnival UK is building an industry-leading Digital function dedicated to crafting exceptional experiences that delight our guests, fulfil our promise to deliver unforgettable holiday happiness, whilst driving substantial revenue growth. Our mission is to constantly transform the guest experience through innovative digital solutions, fostering a culture of innovation, agility, and curiosity. We want to empower our teams to deliver exceptional results, and the Senior Digital UX, Optimisation & Design Manager will play a pivotal role in shaping the way we do this.

The Senior Manager will lead the Conversation Rate Optimisation (CRO), UX and design strategy for both brands (Cunard & P&O Cruises), driving the team direction on user experience, digital design, personalisation deployment & user research.  

Your responsibilities will include:

• Delivering demonstrable improvements in the online experience
• Leading a focused group including UX, CRO and digital design, the Senior Manager will set the standards across both brands and ensuring these are delivered upon, managing support through the rest of the digital team and agencies when and where necessary.
• Accountability for user feedback, usability testing, design elements & quality assurance of our digital experience & UX projects, constantly striving for increased customer satisfaction and commercial gains
• Driving collaboration between business strategy teams and product development to ensure design change is delivered, alongside ongoing program of digital compliance and quality assurance.
• Delivery of revenue and service targets by implementation of the above as part of the overall digital strategy

• Management of our CRO partner, including business reviews, and demonstrating return on investment.

Positioned within our internal structure from CUK15 (entry level) to CUK1 (Brand President), this role is classified as a CUK06, offered as a full-time position, on a permanent basis. We offer hybrid work including up to two days from home.

Requirements: Your Expertise and Leadership

To thrive as a Senior Digital UX, Optimisation & Design Manager, we're looking for:

• Enhanced experience in UX design and research & ownership of UX Strategic roadmaps
• Proven background using optimisation and testing methodologies to improve outputs
• Deep understanding of user design principles  
• Previous experience with managing and collaborating with Product and Development teams
• Data driven with a sound experience in AB and Multi-Variate Testing

About You: A Catalyst for Change

• We believe that diversity enriches our team. We're interested in candidates who:
• Excellent leadership and team management skills
• Strategic thinking and problem-solving abilities
• Ability to collaborate effectively with cross-functional teams
• Excellent communication and presentation skills

Why Join Us?

Working with us is about more than a job. It's about creating unforgettable holiday happiness for our guests and a fulfilling career for you. Our benefits package reflects our commitment to your wellbeing:

• Employee Discounted Cruising plus Friends and Family offers
• Annual bonus  
• Minimum 25 days leave, bank holiday allowance and holiday trading scheme
• Contributory Defined Contribution Pension scheme
• Company paid private medical and dental insurance and health assessment
• In-house Occupational Health help and access to digital GP
• Life Assurance
• Parental and adoption leave
• Employee Shares Plan  
• Electric Car and Cycle to Work schemes

• Employee-led networks

Ready to Lead?

If guiding a technology team to new heights excites you, we're eager to hear from you. Apply now to start your journey with us, where your performance-led leadership will make a difference in our shared success  

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#Job Functions:  Information Technology; Strategy / Planning; Marketing

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