Carnival UK

Senior Manager, F&B

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Job ID 4422 Date posted 23/09/2022 Date closes 09/10/2022 City SOUTHAMPTON State HAMPSHIRE Country United Kingdom Job Type Full Time

Job Description


When you think of iconic brands certain names jump to mind. Cunard has big plans for the future and we have an exciting opportunity which has arisen for a Senior Manager, Food & Beverage (Cunard)

The Role

In this role you will be accountable for the delivery, across the Cunard fleet, of the on-board guest experience in Food & Beverage (F&B).

With shared business strategy in mind, you will be ensuring that ship and shore connectivity and alignment is driven for daily support and future planning across food & beverage and product functions.

Actively participating in driving efficiencies and improvement across the department with the end-to-end guest experience in mind, you will be instrumental in identifying operational requirements and driving continuous improvement as we deliver to our objectives and expand our fleet.

You will develop talent and ensure a seamless flow of progression for new joiners to the F&B Manager, actively involved in creation of training plans with Learning and Development.

You will be an integral contributor to Product development by delivering guest insight and feedback from ships to create desirable F&B offerings to all guest segments.

About You

We are always on the lookout for colleagues who can demonstrate our Culture Essentials. To be considered for this position you will need to have in depth knowledge of food and beverage ship operations along with experience of managing team performance in the hotel/leisure/cruise industry as well as a good knowledge of professional standards.

You will also have experience of identifying and implementing best practice in the food and beverage departments and have previously contributed to cross functional change programmes including organisation, role and reward structure changes.

In addition, you will have experience of planning, developing and delivering projects, applying a “Plan, Do, Review” approach to operational delivery and continuous improvement. You will act as a champion for continuous improvement and positively seek new solutions.

You will have excellent stakeholder management skills along with the ability to manage conflicting priorities.

For a full Job Description and Person Specification please click here

This role has been levelled at a CUK06

As a Carnival UK colleague you can enjoy a range of benefits including:

  • Annual discounted cruise with Cunard and P&O Cruises plus late availability offers
  • Annual Bonus
  • Minimum 25 days of holidays and option for holiday trading
  • Contributory Defined Contribution Pension scheme
  • Company paid Private Medical & Dental Insurance
  • Company paid Health Assessment
  • Employee Shares Plan
  • Electric Car scheme
  • Life Assurance
  • Cycle to work
  • Access to digital GP
  • Opportunity to join employee led networks
  • Extensive learning and development opportunities
  • Employee assistance programme
  • Shopping discounts portal

About Us

Carnival UK is the operating company for P&O Cruises & Cunard. We provide world class cruise holidays and take enormous pride in our service excellence, creeating unforgettable holiday happiness. We're looking for talented colleagues who will share our commitment to this purpose and to our global Cutlture Essentials Speak Up, Respect and Protect, Improve, Communicate, Listen & Learn and Empower.
Working with us means you'll be part of a tight-knit but truly diverse global team of passionate people. You'll be supported to drive your development, from formal learning to the life lessons of worldwide travel. We believe in inclusion and the power of diversity, so you'll be encouraged to bring your unique perspectives and experiences, and help us understand what you need to do your best work. We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less or different experiences, but really relevant skills, we'd love to hear from you. We work flexibly and will support you to find a healthy balance of remote working and time in our fantastic office collaborating, taking part in events and developing the social connections that make working with us so rewarding. We welcome the opportunity to discuss reduced hours and job share arrangements.
If this role requires you to visit and/or work on a Carnival UK ship, the successful candidate needs to be fully vaccinated (with a WHO or MHRA approved two-dose COVID-19 vaccination course or single-dose Janssen COVID-19 vaccine), including any relevant booster vaccinations. This is to maintain a safe environment onboard and reduce the risk of outbreaks, to protect our crew and our Guests. It's also required for ships to dock and enjoy shoreside visits in many Ports of Call on global itineraries. This requirement will be under regular review.


About the Team

The Cunard Sales and Marketing team are instrumental in the success of Cunard and our aim to be the benchmark of luxury travel.  Our marketing teams maximise opportunity and create focused, meaningful communications that help to grow existing audiences as well as appealing to new ones.  We have experts across advertising, CRM, brand, PR, digital, loyalty and the creative studio who work together collaboratively to create unforgettable holiday happiness.  Our sales teams develop and grow partnerships ensuring they have the finest knowledge of our products. Our teams also manage sales communications, systems, and events to provide the best tools and support, ensuring that our travel trade partners are at the centre of all that we do. In addition to supporting travel agents, the sales team provide support to a team of ship based sales managers and work with third parties to find new routes to market for our brand. 
Join us on our journey - apply now.

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