Senior Manager, eCommerce
Job ID 11434 Date posted 17/09/2025 Date closes 30/09/2025 City SOUTHAMPTON State HAMPSHIRE Country United Kingdom Job Type Full TimeJob Description
Carnival UK is in search of a Senior Manager, E-Commerce, who is crucial in supporting our commercial ambition to drive more sales online for P&O Cruises and Cunard, and nurturing a high-performing team. Your responsibilities will include:
Deliver commercial digital revenue targets by improving merchandising and customer experience through the booking journey.
Lead and deliver the commercial strategy for bundling, cross-sell and upsell of ancillaries online and via a future app, including innovative ideas and solutions to meet revenue goals.
Manage the launch of new products, brand campaigns, and promotions, ensuring coordination across digital teams and with the P&O Cruises and Cunard sales and marketing teams.
Collaborate with internal and external partners to optimise site traffic, media performance, and guest experience.
Positioned within our internal structure from CUK15 (entry level) to CUK1 (Brand President), this role is classified as a CUK06, offered as a full-time position, on a permanent basis. We offer hybrid work including up to two days from home.
Requirements: Your Expertise and Leadership
To thrive as a Senior Manager, E-Commerce, we're looking for:
Experience in cross-sell and upsell of ancillaries, utilisation of recommendation engines and personalisation to drive performance
Working across global markets online
Knowledge of UX/CRO concepts and best practices.
Experience in forecasting and performance analysis.
Strong digital merchandising understanding including exploiting use of eCommerce tools to drive a commercial outcome.
Ability to plan and implement digital development and commercial strategies.
About You: A Catalyst for Change
We believe that diversity enriches our team. We're interested in candidates who:
Speaks up: Shares concerns and ideas, encourages team input.
Respects & protects: Builds inclusive teams and seeks efficient, sustainable solutions.
Improves: Promotes collaboration and drives continuous improvement.
Empowers: Coaches others and creates an environment for people to do their best work.
Why Join Us?
Working with us is about more than a job. It's about creating unforgettable holiday happiness for our guests and a fulfilling career for you. Our benefits package reflects our commitment to your wellbeing:
Employee Discounted Cruising plus Friends and Family offers
Annual bonus
A friendly welcome with help settling in
Regular office events including live entertainment, lifestyle events and charity partner fundraisers
Extensive learning and development opportunities
Minimum 25 days leave, bank holiday allowance and holiday trading scheme
Employee-led networks
Employee Assistance and Wellbeing programmes
Recognition scheme with prizes and awards
Contributory Defined Contribution Pension scheme
Company paid private medical and dental insurance and health assessment
In-house Occupational Health help and access to digital GP
Life Assurance
Parental and adoption leave
Employee Shares Plan
Electric Car and Cycle to Work schemes
Onsite restaurant offering range of healthy cooked and grab and go meals
Discounted retail and leisure via discounts portal
Ready to Lead?
If guiding a technology team to new heights excites you, we're eager to hear from you. Apply now to start your journey with us, where your performance-led leadership will make a difference in our shared success.
Recruitment Journey
For more information on your recruitment journey, please visit https://bit.ly/CUKCandidateJourney.
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