Carnival UK

Senior Executive, eCommerce (Cunard)

Job ID 308 Date posted 01/13/2021 Date closes City SOUTHAMPTON State HAMPSHIRE Country United Kingdom Job Type

Job Description

Cunard are looking for a Senior Executive, eCommerce to join us to support our brand website. This is a key role within the Cunard Sales and Marketing Department.

About the Role

The Senior Executive, eCommerce is responsible for the planning and implementation of all personalisation, A/B testing and CRO activity on the Cunard brand website globally ( They are also responsible for the successful execution of all on-site promotional campaign activity and merchandising, ably supported by a dedicated Executive, as well as advising the wider marketing team on best practice, as it relates to online conversions. This role is the key point of contact between the Digital team and the Digital Insights team, producing briefs for in-depth analytics support, as well as directly analysing and creating their own reports utilising the performance data in Adobe Analytics dashboards.

This is a fun, challenging and high visibility role, with great potential for growth.

About You

Naturally, you're passionate about CRO and UX. You'll have a good commercial awareness but are able to balance that with the desire to give the best possible guest experience at all times. A positive, can-do attitude is essential as is a level of flexibility towords your day. A strong team leader, you are able to give clear direction and support to your direct reports as well as the agencies you work with. Previous demonstrable CRO and UX experience is a must for this position.

This role has been levelled as CUK09.

You can view the job description here.

About Us

Carnival UK is the operating company for P&O Cruises & Cunard. We provide world class cruise holidays and take enormous pride from bringing to life two of the most iconic brands from Britain’s rich seafaring heritage. That legacy of elegance and style, of beautiful ships, inspiring leadership and guest-obsessed service excellence lives on today, as we evolve ourselves for tomorrow.

Working at Carnival UK means being part of a tight-knit but truly global team made up of friendly, happy, caring people. Parts of our business are incredibly diverse, but we work hard every day to promote even greater inclusion, fresh ideas and different perspectives. Whatever our role or background, we share high standards, heartfelt values and a sense of belonging. We’re focused on wellbeing every day, as well as being supportive and compassionate when we need it most.

As a growing business we have a big focus on developing skills and continuous learning. From formal qualification to the life lessons of worldwide travel, we offer our people a broad range of personal and professional development opportunities. All of our roles give people the chance to stretch themselves and learn from colleagues with a wealth of experience. As our business grows, we want our people to grow too. So we’re determined to create opportunities for everyone to drive their development and define their own career path.

About the Team

The Cunard Sales and Marketing team are instrumental in the success of Cunard and our aim to be the benchmark of luxury travel. Our marketing teams maximise opportunity and create focused, meaningful communications that help to grow existing audiences as well as appealing to new ones. We have experts across advertising, CRM, brand, PR, digital, loyalty and the creative studio who work together collaboratively to create unforgettable holiday happiness. Our sales teams develop and grow partnerships ensuring they have the finest knowledge of our products. Our teams also manage sales communications, systems, and events to provide the best tools and support, ensuring that our travel trade partners are at the centre of all that we do. In addition to supporting travel agents, the sales team provide support to a team of ship based sales managers and work with third parties to find new routes to market for our brand.

Join us on our journey - apply now.

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