Job Description

Carnival UK is in search of a brand-new Senior Dining Operations Manager who will be accountable for the delivery of the onboard guest experience in dining operations across the P&O Cruises fleet. 

Role Overview

The P&O Cruises Guest Experience team is at the heart of our fleet operation. As the first point of contact for our shipboard leadership team, we help them to navigate between ship and shore as a source of advice and support. We plan to meet the changing needs of our guests, and we inspire and lead our crew to SHINE as they deliver our guest service programme. And when things aren’t quite right, we do what it takes to recover brilliantly.

As the Senior Dining Operations Manager, you’ll develop and implement operational brand standards, ensuring these are delivered effectively and consistently across onboard dining operations. You will work collaboratively ship and shore, actively reviewing performance, identifying efficiencies and driving standards to ensure continuous improvement across the guest experience.

Accountabilities include:

• Implement policy, processes and operating standards across all dining operations and service, ensuring effective and consistent delivery
• Work collaboratively with the product development teams to bring operational knowledge and insight to new product and design processes, ensuring operational requirements and onboard constraints are considered.
• Drive the delivery of onboard dining revenue, monitor performance, contribute to targets and support commercial initiatives.
• People Management of onboard dining teams and fleet travelling positions through recruitment activity and the identification of training and development requirements.

Positioned within our internal structure from CUK15 (entry level) to CUK1 (Brand President), this role is classified as aCUK06 offered as a full-time position, on a permanentbasis, we offer hybrid work including up to two days from home.  Please note that this role will time on board our ships to match the needs of the business, with up to 50% of your time travelling.

Requirements: Your Expertise and Leadership

To thrive as a Senior Dining Operations Manager, we're looking for:

• Breath of experience or knowledge of a range of dining environments, including multi-site or resort style and high-volume businesses, and as an advantage experience of working in a dining operations role in a corporate/head office environment.
• Strong financial & commercial acumen, with an understanding and experience of budgets.
• Experience of liaising and influencing multidisciplinary stakeholders in an established, complex environment.
• Experience of managing remote teams.

About You: A Catalyst for Change

We believe that diversity enriches our team. We're interested in candidates who:

• Provide Leadership and direction:  Taking responsibility for self and team actions, ensuring a positive impact on both culture and behaviours.
• Work collaboratively and engages others, with a focus on accountability and team spirit.
• Drive change and improvement through all actions.  Ensuring this is cascaded through team and cross departmental engagements.

Why Join Us?

Working with us is about more than a job. It's about creating unforgettable holiday happiness for our guests and a fulfilling career for you. Our benefits package reflects our commitment to your wellbeing:

• Annual bonus 
• Employee Discounted Cruising plus Friends and Family offers
• Extensive learning and development opportunities 
• Minimum 25 days leave, bank holiday allowance and holiday trading scheme
• Contributory Defined Contribution Pension scheme
• Company paid private medical and dental insurance and health assessment
• In-house Occupational Health help and access to digital GP
• Life Assurance
• Parental and adoption leave
• Employee Shares Plan 
• Electric Car and Cycle to Work schemes

Ready to Lead?

If guiding a remote Dining Operations team to new heights excites you, we're eager to hear from you. Apply now to start your journey with us, where your performance-led leadership will make a difference in our shared success. 

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