Job Description

In our continuous journey of growth and innovation at Carnival UK, we are seeking a Senior Digital Self Service Executive to bring fresh insights and expertise within our newly created Digital department. This pivotal role will involve:

• Support the day-to-day content management of the user service experience for both P&O Cruises & Cunard, which includes but not restricted to Account, Payments, Pre Cruise, On Ship & Customer Support
• Create and support the content requirements for these areas from multiple stakeholders and implement plans to ensure updates and developments are prioritised and authored within a suitable timeframe
• Work closely with the strategy and development teams to ensure new features, designs and content are supported in these areas - identifying opportunities to enhance content and our end-to-end service journey.
• Collaborate with eCommerce, UX & CRO teams to ensure any authoring activity is considered in-line with any test experiences running which need to be updated or paused due to development activity.

This role is positioned at CUK09 level within our organisation and is available on a full-time, permanent basis. We offer hybrid work including up to two days from home.

Who We Are

Carnival UK is a leading name in the holiday sector, dedicated to delivering unforgettable holiday happiness to our guests. Our success is built on a foundation of diverse talents and perspectives, and we believe in fostering an inclusive environment where everyone can thrive.

What You'll Bring

Your unique background and skills are what will make you stand out. We're looking for:

• Experience in eCommerce environments with revenue targets and/or service targets
• Understanding of alignment of user service content with user feedback including NPS
• Experience working with a CMS to create web pages with a customer focused approach to page and content creation Customer-focused in approach to web page creation and content curation.

About You: The Ideal Candidate

You are more than just your CV. You're someone who brings:

• Ability to strategically prioritise
• Excellent stakeholder management skills, confidence engaging at different levels
• Confident people skills, with some exposure to managing people 

Application Guidance

Diversity is our strength, and we encourage applications from those with varied experiences, whether you meet every listed requirement or not. If you’re passionate about technology and looking for an opportunity to grow, we’d love to hear from you. Due to the popularity of our roles and our commitment to finding the best talent, we may close applications earlier than advertised. Don’t miss out on this opportunity to become part of a team dedicated to creating unforgettable holiday happiness. Apply today to start your journey with us.

Why Join Us?

Working with us means more than just a role in technology. It’s about being part of a team that values well-being and personal growth. Here’s what we offer:

• Employee Discounted Cruising plus Friends and Family offers
• Minimum 25 days leave, bank holiday allowance and holiday trading scheme
• Recognition scheme with prizes and awards
• Regular office events including live entertainment, lifestyle events and charity partner fundraisers
• Extensive learning and development opportunities
• Employee-led networks
• Employee Assistance and Wellbeing programmes
• Company paid Health Cash Plan and health assessment
• In-house Occupational Health help and access to digital GP
• Life Assurance
• Parental and adoption leave
• Employee Shares Plan
• Electric Car and Cycle to Work schemes
• Onsite restaurant offering range of healthy cooked and grab and go meals
• Discounted retail and leisure via discounts portal
• Contributory Defined Contribution Pension scheme
• A friendly welcome with help settling in

#LI-Hybrid

#Job Functions:  Information Technology; Marketing;

Jade Weeks - #LI-JW1

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