Senior CRM Lifecycle Executive (6 month FTC)
Job ID 10547 Date posted 30/04/2025 City SOUTHAMPTON State HAMPSHIRE Country United Kingdom Job Type Full TimeJob Description
Carnival UK & P&O Cruises are a leading name in the holiday sector, dedicated to delivering unforgettable holiday happiness to our guests. Our success is built on a foundation of diverse talents and perspectives, and we believe in fostering an inclusive environment where everyone can thrive.
In our continuous journey of growth and innovation at Carnival UK, we are seeking Senior CRM LifecycleExecutive, to bring fresh insights and expertise to our P&O Cruises marketing department.
Role Overview
This pivotal role will involve:
- Leading the overall delivery, design, and data requirements of our guest journeys/triggers communications.
- Briefing and developing lifecycle Email and Direct Mail programmes, collaborating with CRM and data agencies.
- Evaluating guest journeys performance against defined KPIs, implementing measures to optimize and enhance performance.
- Managing stakeholder relationships and working with CRM agency on new initiatives and creative concepts.
This role is positioned at CUK09 level within our organisation and is available on a full-time, fixed-term basis for 6 months. We offer hybrid work including up to two days from home.
What You'll Bring:
Your unique background and skills are what will make you stand out. We're looking for:
- Experience in handling data within CRM systems.
- Knowledge of guest needs, expectations, and motivations.
- Ability to evaluate guest journeys performance and implement optimization measures.
- Strong communication and project management skills.
About You: The Ideal Candidate
You are more than just your CV. You're someone who brings:
- Calm under pressure.
- Initiative and solutions.
- Accountability for your area of delivery.
- Positive and resourceful attitude.
Application Guidance:
Diversity is our strength, and we encourage applications from those with varied experiences, whether you meet every listed requirement or not. If you’re passionate about marketing and looking for an opportunity to grow, we’d love to hear from you.
Why Join Us?
Working with us means more than just a role in marketing. It’s about being part of a team that values well-being and personal growth. Here’s what we offer:
- Employee Discounted Cruising plus Friends and Family offers.
- Minimum 25 days leave, bank holiday allowance, and holiday trading scheme.
- Recognition scheme with prizes and awards.
- Regular office events including live entertainment, lifestyle events, and charity partner fundraisers.
- Extensive learning and development opportunities.
- Employee-led networks.
- Employee Assistance and Wellbeing programmes.
- Company paid Health Cash Plan and health assessment.
- In-house Occupational Health help and access to digital GP.
- Life Assurance.
- Parental and adoption leave.
- Employee Shares Plan.
- Electric Car and Cycle to Work schemes.
- Onsite restaurant offering a range of healthy cooked and grab-and-go meals.
- Discounted retail and leisure via discounts portal.
- Contributory Defined Contribution Pension scheme.
- A friendly welcome with help settling in.
Due to the popularity of our roles and our commitment to finding the best talent, we might close applications earlier than advertised. Don’t miss out on this opportunity to become part of a team dedicated to creating unforgettable holiday happiness. Apply today to start your journey with us.
Recruitment Journey
For more information on your recruitment journey, please visit https://bit.ly/CUKCandidateJourney.
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