Reservations Improvement Manager
Job ID 13306 Date posted 26/06/2026 Date closes 09/07/2026 City SOUTHAMPTON State HAMPSHIRE Country United Kingdom Job Type Full TimeJob Description
Our Holland America Line & Seabourn Contact Centre Operations (CCO) team is in search of a Reservations Improvement Manager, who is crucial in supporting our CCO direction and nurturing a high-performing team. Your accountabilities will include:
Lead improvement initiatives across reservations processes and drive continuous improvement
Deliver and develop training programmes for existing and new team members
Support onboarding and capability building within the team
Conduct audit and compliance activities and identify process efficiencies across reservation systems
Positioned within our internal structure from CUK15 (entry level) to CUK1 (Brand President), this role is classified as a CUK08, offered as a full-time position, on a permanent basis, we offer hybrid work including up to three days from home.
Requirements: Your Expertise and Leadership
To thrive as a, Reservations Improvement Manager within the Holland America Line & Seabourn CCO team, we're looking for:
Strong Excel capability and data analysis skills
Experience with reservation systems (e.g., Polar or similar)
Ability to manage audit and compliance activities
Capability to design and deliver structured training content
Strong focus on driving continuous development of our people
About You: A Catalyst for Change
We believe that diversity enriches our team. We're interested in candidates who:
Have strong attention to detail and a structured, methodical approach
Are focused on continuous improvement and process optimisation
Can train, coach and develop others effectively
Bring a proactive and solution-oriented mindset
Why Join Us?
Working within our Contact Centre Operations teams means you’ll be part of a community that values growth, work-life balance, and well-being.
Read our employee experience guide to learn more about life as a Carnival UK colleague here.
Employee Discounted Cruising plus Friends and Family offers
Regular office events including live entertainment, lifestyle events and charity partner fundraisers
Extensive learning and development opportunities
Employee-led networks
Company paid Health Cash Plan and health assessment
Discounted retail and leisure via discounts portal
Minimum 25 days leave and bank holiday allowance
Take the Next Step
Our Hiring teams value giving candidates a great experience, if we receive a high volume of applications that will compromise our ability to offer the service we like to provide, the role could be paused or closed early, we therefore encourage you to apply early to avoid disappointment.
Recruitment Journey
For more information on your recruitment journey, please visit ourCandidate Journey Map.
For roles which we determine are subject to a Basic BS check:
Any offer of employment for this role will be conditional upon the satisfactory completion of a Basic DBS check. A criminal record will not automatically bar you from employment; any information disclosed will be considered fairly and proportionately in light of the responsibilities of the role.
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#Job Functions: Operations; Project Management; Training
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