Job Description

Cunard are a leading luxury cruise line name, dedicated to delivering unforgettable holiday happiness to our guests. Our success is built on a foundation of diverse talents and perspectives, and we believe in fostering an inclusive environment where everyone can thrive.

In our continuous journey of growth and innovation at Carnival UK, we are seeking Regional Manager to bring fresh insights and expertise to our Cunard department.

Role Overview

• The Regional Manager manages relationships with retail, homeworker, and development travel agent partners in the South UK for Cunard, ensuring strong and lasting partnerships.

• Reporting to the Business Manager, Retail, Homeworker and Development, this role delivers agreed account plans, resolves day-to-day issues and co-ordinates partner activity across marketing, training, promotions and communications.
• This role will monitor account performance and partner feedback, providing insight and recommendations to support continuous improvement, partner retention and commercial performance.
• This is a field-based role within Cunard Sales, with the expectation that you will spend four days per week in the field, including regular UK travel, occasional overseas travel, ship visits, familiarisation trips, award ceremonies and relevant travel conferences.

This pivotal role will involve:

• Manage and service a defined portfolio of existing retail, homeworker and development travel agent partners within a defined territory, acting as the primary relationship owner to maintain strong, productive and long-term partnerships.
• Deliver agreed account plans for existing partners, working with Business Managers to implement activity that supports shared commercial objectives and maximises performance within established relationships.
• Provide day-to-day account management and issue resolution, acting as the first point of escalation for partner queries and working across internal teams to resolve root causes.
• Co-ordinate and deliver partner activity across marketing, training, promotions and communications, ensuring initiatives are executed consistently and in line with brand, budget and commercial priorities.

This role is positioned at CUK08 level within our organisation and is available on a full-time, permanent basis. We offer hybrid work including up to two days from home. This role includes a company car. 

What You'll Bring

Your unique background and skills are what will make you stand out. We're looking for:

• Proven experience managing and servicing established business-to-business accounts within a sales or commercial environment.
• Strong commercial judgement, with the ability to track performance, identify insight and make practical recommendations.
• Excellent relationship-building skills, with confidence engaging travel agent partners and internal stakeholders.
• Strong time management and organisational skills, with the ability to manage activity across a defined territory.

About You: The Ideal Candidate

You are more than just your CV. You're someone who brings:

• A professional, solutions-focused approach, with the confidence to take ownership of partner experience and follow issues through to resolution.
• Strong communication and collaboration skills, with the ability to build trust through regular engagement and clear, tailored feedback.
• An accountability mindset, balancing partner needs with organisational priorities and commercial outcomes.
• A continuous improvement focus, using feedback, data and performance insight to refine how accounts are managed and supported.

Application Guidance

Diversity is our strength, and we encourage applications from those with varied experiences, whether you meet every listed requirement or not. If you’re passionate about our guests and looking for an opportunity to grow, we’d love to hear from you.

Why Join Us?

Working with us means more than just a role in guest experience. It’s about being part of a team that values well-being and personal growth.

Read our employee experience guide to learn more about life as a Carnival UK colleague here.

Here’s what we offer:

• Company car
• Employee Discounted Cruising plus Friends and Family offers
• Annual bonus
• Minimum 25 days leave, bank holiday allowance and holiday trading scheme
• Recognition scheme with prizes and awards
• Regular office events including live entertainment, lifestyle events and charity partner fundraisers
• Extensive learning and development opportunities
• Employee-led networks
• Employee Assistance and Wellbeing programmes
• Company paid Health Cash Plan and health assessment
• In-house Occupational Health help and access to digital GP
• Life Assurance
• Parental and adoption leave
• Employee Shares Plan
• Electric Car and Cycle to Work schemes
• Onsite restaurant offering range of healthy cooked and grab and go meals
• Discounted retail and leisure via discounts portal
• Contributory Defined Contribution Pension scheme
• A friendly welcome with help settling in

Due to the popularity of our roles and our commitment to finding the best talent, we might close applications earlier than advertised. Don’t miss out on this opportunity to become part of a team dedicated to creating unforgettable holiday happiness. Apply today to start your journey with us.

Recruitment Journey

For more information on your recruitment journey, please visit our Candidate Journey Map.

For roles which we determine are subject to a Basic BS check:

Any offer of employment for this role will be conditional upon the satisfactory completion of a Basic DBS check. A criminal record will not automatically bar you from employment; any information disclosed will be considered fairly and proportionately in light of the responsibilities of the role.

For roles which we determine will be subject to a Standard/ Enhanced check;

Due to the nature of this role, the successful candidate will be required to undergo a Standard/ Enhanced DBS check. This role is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 and applicants will be required to disclose criminal record information that we are legally entitled to consider. We assess such information fairly and, on a case-by-case basis, taking into account the nature of the role and the relevance of the information disclosed.

#LI-Hybrid #CUK #Job Functions: Sales; Business Development; Management #LI-KP1

About Us

About the Team