Job Description

In our pursuit of excellence within our technology department here at Carnival UK, we're seeking individuals who bring a wealth of technical knowledge and expertise to our Sales Force CRM Product Owner role. At our core, we believe in the strength of a diverse and skilled team to drive our business forward. Your skills and qualifications are valuable to us.

Key Responsibilities:
•    Acts as a product manager for Salesforce CRM, leading the evolution of our CRM capabilities to align with strategic goals and deliver measurable impact.
•    Prioritises product and service requirements, develops product roadmaps, and owns the product backlog.
•    Oversees user testing, directs communications and training planning, and anticipates changes in user needs. Creates product retirement and transitioning plans.
•    Oversees the implementation of products to the business, including engagement with relevant teams.
•    Adheres to Corporate Policies and Procedures, including Code of Conduct, Audit Procedures, and any control-related responsibility for financial data entered, stored, or reported via business systems within employee’s control.

Position Requirements:
Our ideal candidates are those who possess not only the technical skills required for the role but also a passion for technology and a keen eye for detail.

•    Experience in leading/owning a Salesforce product strategy, including sales cloud, data cloud, and loyalty cloud.
•    Strong track record of shaping and delivering product roadmaps that align with long-term business strategy and customer value, balancing technical feasibility with commercial outcomes.
•    Experience in translating complex business needs into prioritised backlogs, user stories, and measurable outcomes, ensuring alignment across technical and commercial teams.
•    Solid understanding of modern data architecture and platform integration.

About You:
You are someone who thrives in a collaborative environment yet can work with a high degree of accuracy and accountability. Your qualifications in technology are just the start; we're looking for a team member who is eager to learn, grow, and contribute to our collective success.

•    Speaks up – Shares ideas and encourages team to do the same.
•    Respects & protects – Builds relationships and inclusive teams. Safeguards the wellbeing and safety of others. Looks for more efficient and sustainable solutions that protect the environment.
•    Improves – Promotes collaboration and compliance, drives for continuous improvement.
•    Communicates – Talks openly about values and priorities and acts as a role model for others.

Why Join Us?
Positioned within our internal structure from CUK15 (entry level) to CUK1 (Brand President), this role is classified as a CUK06, offered with an immediate start on a full-time basis, on a 9 month fixed term contract, with hybrid working including up to two days from home. We offer a dynamic and inclusive workplace where your work makes a real impact. 

Beyond salaries and benefits, here’s what we offer:

•    Employee Discounted Cruising plus Friends and Family offers
•    Regular office events including live entertainment, lifestyle events and charity partner fundraisers 
•    Extensive learning and development opportunities 
•    Minimum 25 days leave pro rata, bank holiday allowance and holiday trading scheme
•    Employee-led networks
•    Employee Assistance and Wellbeing programmes
•    Recognition scheme with prizes and awards
•    Contributory Defined Contribution Pension scheme
•    Company paid private medical and dental insurance and health assessment
•    In-house Occupational Health help and access to digital GP
•    Life Assurance



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#Job Functions:  Information Technology; Marketing; Product Management 
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