Job Description

Carnival UK is in search of a Product Owner (Hotel Management System) to support the roll out of a new, innovative hotel management system across 11 ships in our P&O Cruises and Cunard fleet.

This role is a rare and exciting opportunity to join the product journey at inception as we collaborate with our sister brands to identify and procure a future-fit HMS to replace the existing platform. You will deliver a programme of continuous development, working closely with the Product Director and business stakeholders, ship and shore, to deliver regular value-add feature releases in partnership with your team - including business analysts, solution architects, development, and test teams.

You will establish, translate and communicate the product vision, backlog, and priorities to the development team based on value, ensuring your rationale is understood and applied. You will take ownership of agreed features and business owner relationships, shaping and refining user stories for development scoping and sizing, holding regular sync meetings to keep relevant parties updated with roadmap movements, and facilitating key agile ceremonies. The roadmap will also include critical dependencies to streamline and simplify the existing HMS.

Your Responsibilities Will Include:

• Solution Selection: Participate in the platform selection and procurement phases to replace our existing hotel management system.
• Backlog Management: Create and prioritise the backlog for the new solution that will include business and technology change
• Deployment and Improvement: Oversee the design and deployment lifecycle plus subsequent improvement phases.
• Communication: Liaise with senior management and ship teams to ensure smooth implementation.

Position Details:

Positioned within our internal structure from CUK15 (entry level) to CUK1 (Brand President), this role is classified as a CUK Level 07, offered as a full-time position, on a permanent basis. We offer hybrid work including up to two days from home.

Requirements: Your Expertise and Leadership

To thrive as a Product Owner (Hotel Management System), we're looking for:

• Hotel Management Experience: Essential experience in hotel management, a bonus if this is within the cruise industry.
• Product Background: Familiarity with Scrum or Agile principles and experience with JIRA.
• Hotel Management Systems: Knowledge of property management systems or hotel management systems.
• Certified Agile/Product Qualification: Essential for the role.

About You: A Catalyst for Change

We believe that diversity enriches our team. We're interested in candidates who are:

• Decisive: Ability to make and stand by decisions, explaining them clearly.
• Team Player: Strong team player who fits well with Carnival's people centric culture.
• Communication: Effective communicator with all levels of the organisation, including senior management ship and shore.
• Outcome Focused: Driven by KPIs and success measures, with a strong focus on achieving outcomes.
• Motivational: Energetic and able to keep the team's morale high throughout the programme.

Why Join Us?

Working with us is about more than a job. It's about creating unforgettable holiday happiness for our guests and a fulfilling career for you. Our benefits package reflects our commitment to your wellbeing:

• Employee Discounted Cruising plus Friends and Family offers
• Annual bonus
• A friendly welcome with help settling in
• Regular office events including live entertainment, lifestyle events and charity partner fundraisers
• Extensive learning and development opportunities
• Minimum 25 days leave, bank holiday allowance and holiday trading scheme
• Employee-led networks
• Employee Assistance and Wellbeing programmes
• Recognition scheme with prizes and awards
• Contributory Defined Contribution Pension scheme
• Company paid private medical and dental insurance and health assessment
• In-house Occupational Health help and access to digital GP
• Life Assurance
• Parental and adoption leave
• Employee Shares Plan
• Electric Car and Cycle to Work schemes
• Onsite restaurant offering range of healthy cooked and grab and go meals
• Discounted retail and leisure via discounts portal

Ready to Lead?

If guiding a technology team to new heights excites you, we're eager to hear from you. Apply now to start your journey with us, where your performance-led leadership will make a difference in our shared success.

Recruitment Journey

For more information on your recruitment journey, please visit https://bit.ly/CUKCandidateJourney. 

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#Job Functions:  Product Management

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