Job Description

We recognise the value in having people with a variety of backgrounds, experience, and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less, or different experiences, but really relevant skills, we’d love to hear from you.

We work flexibly and will help you to find a healthy balance of remote working and time in our fantastic Southampton office, collaborating, taking part in events, and getting to know people that makes working with us so rewarding. 

The Role

We are re-shaping Technology to deliver a new vivid vision for Technology in Carnival UK by 2025. To enable the business to grow, evolve and transform from a traditional legacy estate, we are taking our strategic and practical delivery experience to help the business innovate through the application of leading digital technologies and agile methodologies. 

As part of this we are looking to welcome a Product Manager within our Fleet based Technology team to drive the strategic development and implementation of predominantly, our onboard revenue and passenger management products and services.

Underpinned by our mission to create Unforgettable Holiday Happiness for our guests, this role enables user friendly technology solutions, taking these critical services through their full life cycle from design, test, implementation, and deployment. We are looking for a Product Manager ideally with exposures within Customer/Hospitality centric technologies to support our mission. 

 You will

• Manage the full product life cycle to ensure that customer/user needs are met and that financial and other targets are achieved. Selecting, adopting and adapting the appropriate product development and implementation methods, tools, and techniques. 
• Analyse market and/or user research, feedback, expert opinion and usage data to understand needs and opportunities. Developing product propositions and determining product positioning and variants for different customer and user segments. 
• Prioritise product and service requirements, developing product roadmaps and owning the product backlog.
• Oversee user testing and directing communications and training planning. Anticipating changes in user needs. Overseeing products, creating product retirement and transitioning plans. 
• Oversee the implementation of products to the business including engagement with the shore and shipboard teams, as well as vendor management.

Our role categories range from CUK15 (entry level) to CUK1 (Brand President) so you can clearly see internal development opportunities. This role is a CUK06 and is offered on a full time, permanent basis. 

This role is Hybrid with 3 days per week from our Southampton office, with a whole team collaboration day every Wednesday. Due to the nature of our Product services being Fleet based, this role does require occasional international travel to our ships, and sometimes this can include evening and weekend working. 

About You

Fresh ideas and different perspectives are what excite us most and help us to succeed. Alongside bringing these to the role, you’ll also need:

• Previous background as Product Manager within Technology services for a complex, matrix organisation, a Customer service or Hospitality Background would be advantageous but not essential 
• Experience and certification in Agile Methodologies
• Excellent leadership skills, not only managing direct reports but leading the wider business through complex changes and processes
• Flexibility to occasionally travel internationally

Being part of our team has its advantages…

We’re a holiday company so we know there’s more to life than work. Our comprehensive range of benefits are designed to help your personal and financial health and wellbeing.

• A friendly welcome with help settling in
• Home and office-based hybrid working 
• Regular office events including live entertainment, lifestyle events and charity partner fundraisers 
• Extensive learning and development opportunities 
• Annual bonus
• Minimum 25 days leave, bank holiday allowance and holiday trading scheme
• Employee-led networks
• Employee Assistance and Wellbeing programmes
• Recognition scheme with prizes and awards
• Employee Discounted Cruising plus Friends and Family offers
• Contributory Defined Contribution Pension scheme
• Company paid private medical and dental insurance and health assessment
• In-house Occupational Health help and access to digital GP
• Life Assurance
• Parental and adoption leave
• Employee Shares Plan 
• Electric Car and Cycle to Work schemes
• Onsite restaurant offering range of healthy cooked and grab and go meals
• Discounted retail and leisure via discounts portal

Please note: Being able to create unforgettable holiday happiness is a brilliant opportunity so we often receive high volumes of applications for our roles. In these cases, we may close our job adverts early and aren’t able to consider applications once this happens.

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#Job Functions:  Product Management; Information Technology

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About Us