Job Description

Carnival UK is a leading name in the holiday sector, dedicated to delivering unforgettable holiday happiness to our guests. Our success is built on a foundation of diverse talents and perspectives, and we believe in fostering an inclusive environment where everyone can thrive.

In our continuous journey of growth and innovation at Carnival UK, we are seeking Resource Planning Executive to bring fresh insights and expertise to our Princess Guest Services department. 

Role Overview

The purpose of the role is to enable the smooth running of the contact centre through effective scheduling and planning of contact centre resource to achieve consistent service level delivery. Ensuring that WFM and other work allocation systems are accurately maintained and effectively utilised for shift and activity planning and review.

Enabling the effective communication of the resource plan to Managers and Team Leaders in supported areas and reviewing the execution of the plan to highlight issues and work in partnership with supported areas to identify remedial actions.

This pivotal role will involve:

• Analysis of scheduled and real time service levels and pro-actively report issues to the relevant areas. 
• Provide shift schedules and update planned activities proactively that match expected demand across all channels. 
• Producing and maintain active forecasts to allow for effective planning. 
• Manage concession requests, and other booking requests as required by other areas of the business. 

This role is positioned at CUK10 level within our organization and is available on a full-time, permanent basis. We offer hybrid work including up to two days from home.

What You'll Bring

Your unique background and skills are what will make you stand out. We're looking for:

• PC literacy in Excel, Windows and other associated applications. 
• Previous experience of a contact centre environment, ideally within a planning, scheduling or real time team. 
• Demonstrated ability to solve problems in a proactive manner and effectively communicate. 

About You: The Ideal Candidate

You are more than just your CV. You're someone who brings:

• Recognised qualification in Resource Planning 
• Knowledge of relevant WFM and telephony systems (desirable) 

Application Guidance

Diversity is our strength, and we encourage applications from those with varied experiences, whether you meet every listed requirement or not. If you’re passionate about our guests’ experience and looking for an opportunity to grow, we’d love to hear from you. 

Why Join Us?

Working with us means more than just a role in the guest experience sector. It’s about being part of a team that values well-being and personal growth. Here’s what we offer:

• Employee Discounted Cruising plus Friends and Family offers
• Minimum 25 days leave, bank holiday allowance and holiday trading scheme
• Recognition scheme with prizes and awards
• Regular office events including live entertainment, lifestyle events and charity partner fundraisers
• Extensive learning and development opportunities
• Employee-led networks
• Employee Assistance and Wellbeing programmes
• Company paid Health Cash Plan and health assessment
• In-house Occupational Health help and access to digital GP
• Life Assurance
• Parental and adoption leave
• Employee Shares Plan
• Electric Car and Cycle to Work schemes
• Onsite restaurant offering range of healthy cooked and grab and go meals
• Discounted retail and leisure via discounts portal
• Contributory Defined Contribution Pension scheme
• A friendly welcome with help settling in

Due to the popularity of our roles and our commitment to finding the best talent, we might close applications earlier than advertised. Don’t miss out on this opportunity to become part of a team dedicated to creating unforgettable holiday happiness. Apply today to start your journey with us.

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#Job Functions: Project Management; Strategy / Planning; Research;

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About Us

About the Team

One of the best-known names in cruising, Princess Cruises is the world’s leading international premium cruise line and tour company operating a fleet of 14 modern cruise ships, carrying two million guests each year to 330 destinations around the globe. In 2017 Princess Cruises, with parent company Carnival Corporation, introduced MedallionClass holidays enabled by the Medallion, the travel industry’s most advanced wearable device, provided free to each guest sailing on a MedallionClass ship. The award-winning innovation offers the fastest way to an effortless personalised holiday giving guests more time to do the things they love most. The company is part of Carnival Corporation & plc.  

Join us on our journey - apply now.