Job Description

Pre-Cruise Optimisation (CRO) Executive to bring fresh insights and expertise to our technology department. This pivotal role will involve:

•    Supporting delivery of the CRO, personalisation & UX roadmap for Pre-Cruise, working closely with the wider UX/digital team and Senior Executives, CRO.
•    Co-ordinating and supporting A/B and personalisation tests (briefing into the CRO agency, ensuring builds meet style/brief requirements, and supporting deployment).
•    Conducting regular CRO and UX audits, including reviewing user journeys/conversion paths and using on-site feedback/survey insights to inform improvements.
•    Supporting day-to-day performance reporting and optimisation activity, including using digital analytics to identify opportunities/issues and contributing to ecommerce optimisation and trading performance.

This role is positioned at CUK Level 10 level within our organisation and is available on a full-time, permanent basis. We offer hybrid work including up to two days from home.

Who We Are
Carnival UK is a leading name in the holiday sector, dedicated to delivering unforgettable holiday happiness to our guests. Our success is built on a foundation of diverse talents and perspectives, and we believe in fostering an inclusive environment where everyone can thrive.

What You'll Bring
Your unique background and skills are what will make you stand out. We're looking for:

•    A/B Testing & Personalisation – supporting/co-ordinating testing and personalisation across the pre-cruise digital estate.
•    Conversion Rate Optimisation (CRO) / Optimisation Tools – utilising optimisation tools and supporting conversion-driving activity and ecommerce optimisation.
•    Digital Analytics & Insight – interpreting analytics into actionable insight to identify issues and opportunities.
•    UX & Guest Feedback Tools / Auditing – auditing journeys and using guest feedback tools (e.g., Mouseflow & Usabilla/GetFeedback) to maintain standards and improve UX.

About You: The Ideal Candidate
You are more than just your CV. You're someone who brings:

•    Speaks up – Speaks the truth, shares ideas and raises concerns
•    Respects & Protects – Respects different perspectives and follows procedures to protect others, the environment and safeguard CUK’s reputation
•    Improves – Works together with others and keeps up to date with rules and protocols
•    Communicates – Is open, trustworthy and speaks honestly and with clarity

Application Guidance
Diversity is our strength, and we encourage applications from those with varied experiences, whether you meet every listed requirement or not. If you’re passionate about technology and looking for an opportunity to grow, we’d love to hear from you. Due to the popularity of our roles and our commitment to finding the best talent, we may close applications earlier than advertised. Don’t miss out on this opportunity to become part of a team dedicated to creating unforgettable holiday happiness. Apply today to start your journey with us.

Why Join Us?
Working with us means more than just a role in technology. It’s about being part of a team that values well-being and personal growth. Here’s what we offer:

•    Employee Discounted Cruising plus Friends and Family offers
•    Annual bonus
•    Minimum 25 days leave, bank holiday allowance and holiday trading scheme
•    Recognition scheme with prizes and awards
•    Regular office events including live entertainment, lifestyle events and charity partner fundraisers
•    Extensive learning and development opportunities
•    Employee-led networks
•    Employee Assistance and Wellbeing programmes
•    Company paid Health Cash Plan and health assessment
•    In-house Occupational Health help and access to digital GP
•    Life Assurance
•    Parental and adoption leave
•    Employee Shares Plan
•    Electric Car and Cycle to Work schemes
•    Onsite restaurant offering range of healthy cooked and grab and go meals
•    Discounted retail and leisure via discounts portal
•    Contributory Defined Contribution Pension scheme
•    A friendly welcome with help settling in

Recruitment Journey
For more information on your recruitment journey, please visit our Candidate Journey Map.

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