P&O Cruises Sales Team Leader (12 month FTC)
Job ID 12831 Date posted 07/04/2026 Date closes 13/04/2026 City SOUTHAMPTON State HAMPSHIRE Country United Kingdom Job Type Full TimeJob Description
We take enormous pride from bringing to life P&O Cruises and Cunard; two of the most iconic brands from Britain’s rich seafaring heritage. Our Carnival UK Contact Centre Operation (CCO) team is in search of a P&O Cruises Contact Centre Sales Team Leader, who is crucial in supporting our CCO direction and nurturing a high-performing team. Your accountabilities will include:
- Responsible for the successful day to day running of a Contact Centre Sales Team, through strong leadership, motivating, engaging, and coaching staff to deliver exceptional service to our guests and achieve KPIs
- Work closely with the CCO Sales Manager to implement sales strategies to increase conversion, marketing consent, revenue & CCO share in line with the overall brand strategy
- Ensure all sales activities are compliant within company policies and procedures
- Provide feedback and solutions to influence business change and success, working collaboratively with stakeholders at all levels
- Manage pre cruise complaints, taking ownership until fully resolved
Positioned within our internal structure from CUK15 (entry level) to CUK1 (Brand President), this role is classified as a CUK10, offered as a full-time position, on a 12-month fixed term basis, we offer hybrid work including up to two days from home.
Requirements: Your Expertise and Leadership
To thrive as a Contact Centre Sales Team Leader within the P&O Cruises team, we're looking for:
- Previous experience in a leadership or management role
- Sales background
- Experience of working in a customer service team
- Proven success in handling escalations
- Experience in coaching others
- Ability to support and motivate others
- Demonstrated ability to solve problems in a proactive manner
About You: A Catalyst for Change
We believe that diversity enriches our team. We're interested in candidates who:
- Travel agency or tour operator background
- Contact Centre background
- Guest facing experience
Why Join Us?
Working with us is about more than a job. It's about creating unforgettable holiday happiness for our guests and a fulfilling career for you.
Read our employee experience guide to learn more about life as a Carnival UK colleague here.
Our benefits package reflects our commitment to your wellbeing:
- Employee Discounted Cruising plus Friends and Family offers
- A friendly welcome with help settling in
- Regular office events including live entertainment, lifestyle events and charity partner fundraisers
- Extensive learning and development opportunities
- Minimum 25 days leave, bank holiday allowance and holiday trading scheme
- Employee-led networks
- Employee Assistance and Wellbeing programmes
- Recognition scheme with prizes and awards
- Contributory Defined Contribution Pension scheme
- Company paid private medical and dental insurance and health assessment
- In-house Occupational Health help and access to digital GP
- Life Assurance
- Parental and adoption leave
- Employee Shares Plan
- Electric Car and Cycle to Work schemes
- Onsite restaurant offering range of healthy cooked and grab and go meals
- Discounted retail and leisure via discounts portal
Ready to Lead?
If guiding a guest experience team to new heights excites you, we're eager to hear from you. Apply now to start your journey with us, where your performance-led leadership will make a difference in our shared success.
Recruitment Journey
For more information on your recruitment journey, please visit our Candidate Journey Map.
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#Job Functions:Customer Service; Sales; Management;
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