In our continuous journey of growth and innovation at Carnival UK, we are seeking an Opportunity Analyst to bring fresh insights and expertise to our Shore Experience department.  

The Shore Experience team are dedicated to innovation and excellence in delivering unforgettable experiences for our Guests onboard. We focus on tailoring our services to meet the unique needs of our guests, while also boosting our sales effectiveness to drive growth.  

The Opportunity Analyst is responsible for tracking and monitoring Shore Experience initiatives, identifying opportunities across global trades, itinerary, products, and pricing. This role involves using data to support promotional activities and strategic initiatives, as well as providing dashboards and visualisation tools to aid decision-making.  

The Opportunity Analyst will collaborate with cross-functional teams to ensure accurate performance tracking, data interpretation, and strategic planning. 

This pivotal role will involve:

• Data Analysis and Targeting: Analyse data to identify opportunities across trade, itinerary, product, and guest segments for targeted communications and product matching, optimising engagement and conversion rates 

• Tools and Automation: Create automated tools in collaboration with the wider business to drive data agility and efficiencies (exploring RPA & AI opportunities) 

• Performance Tracking: Develop and implement processes to track and monitor the performance of various initiatives and promotions, ensuring accurate and timely reporting. 

• Reporting and Recommendations: Provide detailed reporting and analysis to understand the success of initiatives, making data-driven recommendations for improvement. 

This role is positioned at CUK09 level within our organization and is available on a full-time, permanent basis. We offer hybrid work including up to two days from home. 

What You'll Bring

Your unique background and skills are what will make you stand out. We're looking for: 

• Proven experience in providing data analysis, insight and reporting, preferably within the travel, hospitality, or cruise industry. 

• Strong understanding of data analysis, targeting strategies, and performance tracking. 

• Proficiency in relevant software and tools, including dashboard and visualisation tools such as Excel, Power BI or Tableau 

• Excellent problem-solving, and communication skills 

• Ability to translate data into actionable insights and work effectively in a fast-paced, dynamic environment 

Application Guidance

Diversity is our strength, and we encourage applications from those with varied experiences, whether you meet every listed requirement or not. If you’re passionate about our guests’ experience and looking for an opportunity to grow, we’d love to hear from you.  

Why Join Us?

Working with us means more than just a role in the guest experience sector. It’s about being part of a team that values well-being and personal growth. Here’s what we offer: 

• Employee Discounted Cruising plus Friends and Family offers 

• Minimum 25 days leave, bank holiday allowance and holiday trading scheme 

• Recognition scheme with prizes and awards 

• Regular office events including live entertainment, lifestyle events and charity partner fundraisers 

• Extensive learning and development opportunities 

• Employee-led networks 

• Employee Assistance and Wellbeing programmes 

• Company paid Health Cash Plan and health assessment 

• In-house Occupational Health help and access to digital GP 

• Life Assurance 

• Parental and adoption leave 

• Employee Shares Plan 

• Electric Car and Cycle to Work schemes 

• Onsite restaurant offering range of healthy cooked and grab and go meals 

• Discounted retail and leisure via discounts portal 

• Contributory Defined Contribution Pension scheme 

• A friendly welcome with help settling in