Job Description

Carnival UK is in search of an On Board Revenue Concessions Manager (9 Month FTC), who is crucial in supporting our organisational direction and nurturing a high-performing team. 

Role Overview

Carnival UK is seeking a commercially driven Onboard Revenue (OBR) Concessions Manager to take ownership of driving Photo revenue across the iconic P&O Cruises and Cunard brands.

Your primary mission is to drive revenue growth and elevate the guest experience by managing a high-value third-party partnership. A key focus of this 9-month fixed term contract will be taking ownership of the Photo category, ensuring our photo experiences and propositions are innovative, brand-aligned, and high-performing.

It would be extremely beneficial if candidates had experience in the following areas:

• Management of photo concessions and delivering photo experiences.
• Strong B2B relationship management skills.
• A background in concessions management, ideally within photo services or similar environments.

Management a photo concessions photo experiences needed B2B experience management a concessions background in photo would be beneficial

Key accountabilities include:

• Strategic Growth: Execute the annual business plan to maximise sales and meet ambitious revenue and KPI targets.
• Relationship Management: Act as the primary lead for Photo concession partner, nurturing senior-level relationships to ensure operational excellence.
• Performance Analysis: Monitor P&L and trading results, identifying trends and implementing tactical interventions to address underperformance.
• Brand Alignment: Collaborate with Brand and Guest Experience teams to ensure photo services and events resonate with our diverse guest demographics.
• Project Leadership: Support onboard refurbishments, elevation projects, and the rollout of new commercial marketing initiatives.

Positioned within our internal structure from CUK15 (entry level) to CUK1 (Brand President), this role is classified as a CUK7, offered as a full-time position, on a 9-month fixed-term basis, we offer hybrid work including up to two days from home.

Requirements: Your Expertise and Leadership

We are looking for a proactive leader who can work with high independence in a fast-paced environment. To be successful, the following would be beneficial:

Commercial Acumen: A strong background in budget management, revenue forecasting, and data-driven decision-making.

Relationship Mastery: Exceptional relationship management skills with the ability to influence stakeholders both shoreside and across our fleet.

Photo concessions expertise: experience in managing photo services is highly desirable.

Agility: The ability to manage complex projects and move quickly to capitalise on market opportunities.

About You: A Catalyst for Change

We believe that diversity enriches our team. We're interested in candidates who:

• Experience of working within the Travel and/or cruise industry

• Experience of working in concessions – high-street, cruise, travel, ecommerce

• Managing a large concession business partner, ideally within B2B environment

• Experience of working with remote based teams across multiple locations and time zones

• Experience in conflict resolution

• Project management experience

• Understanding of event and marketing activity to support driving sales

Why Join Us?

Working with us is about more than a job. It's about creating unforgettable holiday happiness for our guests and a fulfilling career for you. 

Read our employee experience guide to learn more about life as a Carnival UK colleague.

CUK-employee-experience-guide-July-2025.pdf

Our benefits package reflects our commitment to your wellbeing:

• Employee Discounted Cruising plus Friends and Family offers
• Annual bonus 
• A friendly welcome with help settling in
• Regular office events including live entertainment, lifestyle events and charity partner fundraisers 
• Extensive learning and development opportunities 
• Minimum 25 days leave, bank holiday allowance and holiday trading scheme
• Employee-led networks
• Employee Assistance and Wellbeing programmes
• Recognition scheme with prizes and awards
• Contributory Defined Contribution Pension scheme
• Company paid private medical and dental insurance and health assessment
• In-house Occupational Health help and access to digital GP
• Life Assurance
• Parental and adoption leave
• Employee Shares Plan 
• Electric Car and Cycle to Work schemes
• Onsite restaurant offering range of healthy cooked and grab and go meals
• Discounted retail and leisure via discounts portal

Ready to Lead?

If guiding a Guest Experience team to new heights excites you, we're eager to hear from you. Apply now to start your journey with us, where your performance-led leadership will make a difference in our shared success. 

Recruitment Journey

For more information on your recruitment journey, please visit https://bit.ly/CUKCandidateJourney. 

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