Job Description

Carnival UK is in search of an On Board Revenue Concessions Manager, who is crucial in supporting our organisational direction.

Role Overview

Responsible for generating revenue for concessionary business partners (concessions) across P&O Cruises and Cunard. Working collaboratively to increase revenue and deliver outstanding guest experience. Engaging with key stakeholders across both brands to ensure the concession’s proposition is aligned to brand identity and target market. To execute the business plan, as defined by the Senior Manager, to ensure growth. Oversee the execution of commercial initiatives and review commercial results. Seek direction from the Senior Manager and Director of Concessions in all aspects related to On Board Revenue (OBR) concessions.

Key accountabilities include:

• Support the delivery of the wider strategic goals as defined by the Senior Manager.
• Create and execute an annual activity and marketing planner to support seasonal propositions and concession’s initiatives, maximizing sales throughout the year.
• Build relationships with senior management across concession partners; ensuring P&O Cruises and Cunard are represented at the highest level to maximise sales.
• Develop and implement Service Level Agreements with partners for on board execution and delivery, working collaboratively with Guest Experience and Brand teams.

Positioned within our internal structure from CUK15 (entry level) to CUK1 (Brand President), this role is classified as a CUK07, offered as a full-time 12-month fixed term basis, we offer hybrid work including up to two days from home.

Requirements: Your Expertise and Leadership

To thrive as a On Board Revenue Concessions Manager, we're looking for:

• Experience of working in a large commercial business to include strong acumen in managing budgets, forecasting and revenue performance
• Experience of leading on the delivery of strategic plans/projects and initiatives
• Experience of working collaboratively and communicating with multiple stakeholders across varying levels and channels 
• Track record of working in a fast past environment with an ability to remain agile and deliver to tight deadlines
• Attention to detail and ability and strong communication skills
• Solution focused attitude to problem solving
• Excellent interpersonal skills

About You: A Catalyst for Change

We believe that diversity enriches our team. We're interested in candidates who:

• Broad commercial and business acumen
• Experience of working within the Travel and/or cruise industry
• Experience of working in concessions – high-street, cruise, travel, ecommerce
• Managing a large concession business partner, ideally within B2B environment
• Experience of working with remote based teams across multiple locations and time zones
• Experience in conflict resolution
• Project management experience
• Understanding of event and marketing activity to support driving sales

Why Join Us?

Working with us is about more than a job. It's about creating unforgettable holiday happiness for our guests and a fulfilling career for you. Our benefits package reflects our commitment to your wellbeing:

• Employee Discounted Cruising plus Friends and Family offers
• Annual bonus 
• A friendly welcome with help settling in
• Regular office events including live entertainment, lifestyle events and charity partner fundraisers 
• Extensive learning and development opportunities 
• Minimum 25 days leave, bank holiday allowance and holiday trading scheme
• Employee-led networks
• Employee Assistance and Wellbeing programmes
• Recognition scheme with prizes and awards
• Contributory Defined Contribution Pension scheme
• Company paid private medical and dental insurance and health assessment
• In-house Occupational Health help and access to digital GP
• Life Assurance
• Parental and adoption leave
• Employee Shares Plan 
• Electric Car and Cycle to Work schemes
• Onsite restaurant offering range of healthy cooked and grab and go meals
• Discounted retail and leisure via discounts portal

Ready to Lead?

If guiding a Guest Experience team to new heights excites you, we're eager to hear from you. Apply now to start your journey with us, where your performance-led leadership will make a difference in our shared success. 

Recruitment Journey

For more information on your recruitment journey, please visit https://bit.ly/CUKCandidateJourney. 

#LI-Hybrid

#Job Functions:  Strategy / Planning; Supply Chain; Business Development;

#LI-KP1

About Us