Job Description

Set your sights on a future with a role designed for aspiring professionals. The Management Information Analyst here at Carnival UK offers a unique blend of learning, growth, and hands-on experience. It's your chance to start building a solid foundation in this field, contributing to our overall strategic goals.

Role Overview

The Management Information Analyst plays a critical role within our contact centre department, leveraging extensive data from multiple high-volume sources, including databases, spreadsheets, and surveys. Using advanced data analysis skills, this role will extract actionable insights that support strategic decision-making for the contact centre.

We are looking for a highly skilled individual who can work independently and has a deep expertise in SQL and Snowflake. Your ability to build, maintain, and enhance a comprehensive data architecture within Snowflake is crucial. You will also need to create detailed reports, dynamic dashboards, and visualisations that effectively communicate data on KPIs and metrics for various functions, including Revenue Delivery, Revenue Retention, Operational Performance, Quality, Customer Satisfaction, Platforms & Systems, Workforce Management, and Finance.

While independence is key, collaboration is equally important. You will work closely with various teams to ensure data-driven insights are effectively integrated into our strategic decisions.

Key accountabilities for the Management Information Analystinclude:

• Produce reporting and analysis of KPI’s and metrics for a variety of functions including, Revenue delivery, Revenue retention, Operational performance, Quality, Customer Satisfaction, Platforms & Systems, Workforce Management and Finance.
• Develop a deep individual understanding of brand requirements including direct channel strategy, sales strategy, campaign and launch schedules to ensure meaningful reports and data analysis.
• Produce recurring and ad-hoc reports, including sales reports, revenue retention and protection, guest experience, campaign/launch reporting and ensure they are delivered against agreed objectives.
• Contribute to the design, execution, maintenance and quality control of end-to-end data delivery processes for the contact centre.

This role is classified as CUK09 and is available on a full-time permanent basis. We offer hybrid work including up to two days from home.

About you: the ideal candidate

You are more than just your CV. You're someone who brings:

• Proficiency in building, maintaining, and enhancing a comprehensive data architecture using Snowflake or similar tools.
• Strong knowledge of SQL and other database languages.
• Expertise with data visualisation tools, such as Tableau and Power BI.
• Familiarity with data analytics software.
• Experience working in a contact centre environment.
• Ability to work independently as well as collaboratively in teams.

In this role, your distinct personal attributes will be the key to standing out. We are on the lookout for candidates who want to excel as a Management Information Analyst. If you possess qualities that can drive success, we want you on our team. Your ability to blend analytical skills with interpersonal strengths will set the foundation for innovation and growth within our department.

We recognise the value in having people with a variety of backgrounds, experience, and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. 

Why join us?

Our team is about being part of a community that values growth, work-life balance, and wellbeing.

• Employee Discounted Cruising plus Friends and Family offers
• Recognition scheme with prizes and awards
• Regular office events including live entertainment, lifestyle events and charity partner fundraisers
• Extensive learning and development opportunities
• Employee-led networks
• Employee Assistance and Wellbeing programmes
• Company paid Health Cash Plan and health assessment
• In-house Occupational Health help and access to digital GP
• Life Assurance
• Parental and adoption leave
• Employee Shares Plan
• Electric Car and Cycle to Work schemes
• Onsite restaurant offering range of healthy cooked and grab and go meals
• Discounted retail and leisure via discounts portal
• Minimum 25 days leave, bank holiday allowance and holiday trading scheme
• Contributory Defined Contribution Pension scheme
• A friendly welcome with help settling in

Take the next step

Due to the popularity of our roles and our commitment to finding the best talent, we might close applications earlier than advertised. Don’t miss out on this opportunity to become part of a team dedicated to creating unforgettable holiday happiness. Apply today to start your journey with us.

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