Carnival UK

Lead Specialist, End User Computing

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Job ID 268 Date posted 01/09/2021 Date closes City SOUTHAMPTON State HAMPSHIRE Country United Kingdom Job Type

Job Description

An exciting and unique opportunity has arisen within our Technology department for a highly capable Lead End User Specialist to join the team here at Carnival UK.

We have big plans for the future and our industry is ripe for innovation. With new ships on the horizon, our business is growing rapidly.The Technology team based in Southampton support our shore based colleagues with a range of IT solutions, as well as supporting our ships which provide brilliant holiday experiences for our guests.

The Role

Working as part of a close knit team of 4, you’ll be a point of escalation for your fellow End User Computing (EUC) team members and colleagues who require support from the team. You’ll be responsible for providing technical support, guidance and leading automation initiatives wherever possible. You’ll also be accountable to for ensuring the complex EUC environment meets all compliance regulations utilizing SCCM and MDM tools to resolve issues across our end user estate.

To ensure continuous improvement, you’ll find ways to efficiently document complex tasks and known issues, to ensure the EUC team embed learnings and continually improve ways of working.

In addition, as a Lead Specialist you’ll help to bridge the gap between Service Desk, End User and 3rd line teams – helping us operate as a single Technology function.As part of this, a never ending focus on our colleagues and guests is essential.

About You

We would expect you to have demonstrable experience within EUC technologies, including MS SCCM, Windows, Microsoft Office, Lotus Notes, Web Browsers etc. You will have a good understanding of how all technologies work together including the principles of Networking, Server and Storage products.

You will challenge the norm and apply best practice to drive innovation and change into the EUC estate, reducing workload through process and technical innovation.

You will possess leadership qualities and strong communication for times when you’ll represent the EUC team to the business.

We’ll also expect to see proven experience working in a 2nd / 3rd line Desktop Environment on your CV.

Please full the job description for full details and role requirement here.

This position has been levelled at CUK10.

About Us

Carnival UK is the operating company for P&O Cruises & Cunard. We provide world class cruise holidays and take enormous pride from bringing to life two of the most iconic brands from Britain’s rich seafaring heritage. That legacy of elegance and style, of beautiful ships, inspiring leadership and guest-obsessed service excellence lives on today, as we evolve ourselves for tomorrow.

Working at Carnival UK means being part of a tight-knit but truly global team made up of friendly, happy, caring people. Parts of our business are incredibly diverse, but we work hard every day to promote even greater inclusion, fresh ideas and different perspectives. Whatever our role or background, we share high standards, heartfelt values and a sense of belonging. We’re focused on wellbeing every day, as well as being supportive and compassionate when we need it most.

As a growing business we have a big focus on developing skills and continuous learning. From formal qualification to the life lessons of worldwide travel, we offer our people a broad range of personal and professional development opportunities. All of our roles give people the chance to stretch themselves and learn from colleagues with a wealth of experience. As our business grows, we want our people to grow too. So we’re determined to create opportunities for everyone to drive their development and define their own career path.

About the Team

As part of our Shared Service function, our Technology teams enable us to take our guests all over the world on our ships as well as supporting our colleagues at Carnival House and other locations. This supports everything from guests booking their holidays through our websites and contact centre, to ensuring that on-board applications and the infrastructure provide support across the globe. Technology draws on a diverse mix of skills within Carnival House with teams in Architecture, Strategy & Digital, Information Security, Compliance & Risk, Portfolio Management, Planning and Governance.

Join us on our journey - apply now.

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