Job Description

We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less or different experiences, but relevant skills, we’d love to hear from you.

We work flexibly and will help you to find a healthy balance of remote working and time in our fantastic Southampton office, collaborating, taking part in events and getting to know people that makes working with us so rewarding. We welcome the opportunity to discuss reduced hours and job share arrangements.

The Role

To be a key member of the Reservations Team by being the voice of our brands - Holland America Line & Seabourn. Exceeding guest expectations always, to enhance the reservation and cruising experience, whilst focusing on performance and results.

To be fluent in German and English speaking and writing, to provide Concierge service to our German speaking guests.

You will:

•       Receive and respond to in-bound calls and emails, providing genuine and intuitive service that delights our Travel Advisors and Consumers 

•       Take priority responsibility for all German Seabourn in-bound and out-bound calls and emails in the UK & Europe market

•       Complete translation tasks from English to German and German to English

•       Support the UK & European Seabourn sales team with written and verbal communication with German speaking Travel Advisors and other internal and external relationships

•       Handle precise requests and special projects, for example Champion Roles including specialities such as Destinations/Brand/ Engagement etc

Our role categories range from CUK15 (entry level) to CUK1 (Brand President) so you can clearly see internal development opportunities. This role is a CUK13 and is offered on a full time, permanent basis, with hybrid working in our Southampton office, including up to two days from home.

About You

Fresh ideas and different perspectives are what excite us most and help us to succeed. Alongside bringing these to the role, you’ll also need:

•                Fluent in German and English

•                Clear and concise communicator excellent verbal and written communication skills

•                Good knowledge of Microsoft Packages 

•                Strong planning skills – able to organise and prioritise work

•                Resilient – Ability to work under pressure and meet deadlines

•                Be a native German speaker who is fluent in English 

•                Love positivity and have an infectious enthusiasm and 'can-do' attitude

•                Thrive on making people happy, by providing genuine and intuitive service 

•                Express themselves easily and explain things clearly

•                Display great attention to detail and have strong administrative capabilities

•                Love working with others and be a strong team player

•                Thrive on meeting & exceeding goals and targets

•                Be hungry for knowledge and have a passion for learning new things

Being part of our team has its advantages…

We’re a holiday company so we know there’s more to life than work. Our comprehensive range of benefits are designed to help your personal and financial health and wellbeing.

• Home and office-based hybrid working (up to 2 days from home)
• Recognition scheme with prizes and awards
• Employee Discounted Cruising plus Friends and Family offers
• Regular office events including live entertainment, lifestyle events and charity partner fundraisers
• Extensive learning and development opportunities
• Employee-led networks
• Employee Assistance and Wellbeing programmes
• Company paid Health Cash Plan and health assessment
• In-house Occupational Health help and access to digital GP
• Life Assurance
• Parental and adoption leave
• Employee Shares Plan
• Electric Car and Cycle to Work schemes
• Onsite restaurant offering range of healthy cooked and grab and go meals
• Discounted retail and leisure via discounts portal
• Minimum 25 days leave, bank holiday allowance and holiday trading scheme
• Contributory Defined Contribution Pension scheme
• A friendly welcome with help settling in

Please note: Being able to create unforgettable holiday happiness is a brilliant opportunity so we often receive high volumes of applications for our roles. In these cases, we may close our job adverts early and aren’t able to consider applications once this happens.

#LI-Hybrid

#Job Functions: Customer Service; Sales;

#LI-KP1

About Us