Job Description

We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less or different experiences, but really relevant skills, we’d love to hear from you.

We work flexibly and will help you to find a healthy balance of remote working and time in our fantastic Southampton office, collaborating, taking part in events and getting to know people that makes working with us so rewarding. We welcome the opportunity to discuss reduced hours and job share arrangements.  Fully remote working may also be considered for the right candidate.

.
The Role

We have an exciting opportunity for an International Reservations Concierge (Dutch Speaking) working with our luxury Seabourn and our premium Holland America Line cruises.

You will:

• Be responsible for providing a genuine and intuitive service that delights our Dutch speaking and English Travel Advisors and Guests.
• Respond to inbound calls and emails in Dutch and English and attend to the post sale administrative needs of booked guests including outbound calls and follow ups. 
• Act as a liaison between Dutch speaking Guests/Travel Advisors and any necessary departments to ensure special requests and on-board needs are met. 
• Build and maintain relationships with all Travel Advisors and Guests, being the voice of Holland America Line & Seabourn.

Our role categories range from CUK15 (entry level) to CUK1 (Brand President) so you can clearly see internal development opportunities. This role is a CUK13 and is offered on a full time permanent basis, with the option to work in a hybrid (part-office, part-homebased), fully homebased or office based manner.

About You

Fresh ideas and different perspectives are what excite us most and help us to succeed. Alongside bringing these to the role, you’ll also need:

• To be fluent in Dutch and English (both verbal and written).
• Previous experience in a Customer Service, Sales or Travel environment.
• Excellent communication and administrative skills.
• PC literate.

Being part of our team has its advantages…

We’re a holiday company so we know there’s more to life than work. Our comprehensive range of benefits are designed to help your personal and financial health and wellbeing.

• Recognition scheme with prizes and awards
• Employee Discounted Cruising plus Friends and Family offers
• Regular office events including live entertainment, lifestyle events and charity partner fundraisers
• Extensive learning and development opportunities
• Employee-led networks
• Employee Assistance and Wellbeing programmes
• Company paid Health Cash Plan and health assessment
• In-house Occupational Health help and access to digital GP
• Life Assurance
• Parental and adoption leave
• Employee Shares Plan
• Electric Car and Cycle to Work schemes
• Onsite restaurant offering range of healthy cooked and grab and go meals
• Discounted retail and leisure via discounts portal
• Minimum 25 days leave, bank holiday allowance and holiday trading scheme
• Contributory Defined Contribution Pension scheme
• A friendly welcome with help settling in

Please note: Being able to create unforgettable holiday happiness is a brilliant opportunity so we often receive high volumes of applications for our roles. In these cases we may close our job adverts early and aren’t able to consider applications once this happens.

#LI-Remote
#LI-Hybrid

#Job Functions: Customer Service; Sales; Administrative

About Us