Job Description

In our continuous journey of growth and innovation at Carnival UK, we are seeking HR Helpdesk Executive to support colleagues at all levels with navigating through our HR policies and systems. 

Carnival UK are a leading name in the holiday sector, dedicated to delivering unforgettable holiday happiness to our guests. Our success is built on a foundation of diverse talents and perspectives, and we believe in fostering an inclusive environment where everyone can thrive.

Part of our People Services team, this opportunity plays a key role as the organisation’s first point of contact for People‑related enquiries, ensuring colleagues receive clear, timely and supportive guidance that reflects our commitment to delivering an exceptional employee experience

This pivotal role will involve:

• Respond to and resolve enquiries received from managers, colleagues and external customers for all employee lifecycle processes in a timely and customer focused way
• Escalating complex queries to subject matter experts promptly
• Helping identify enquiry trends and supporting improvements to knowledge library content
• Supporting training and induction delivery relating to People policies and processes
• Assists colleagues across the function by stepping into broader responsibilities to maintain accuracy, continuity, and service standards

This role is positioned at CUK10 level within our organisation and is available on a full-time, fixed term for 6 months basis. We offer hybrid work including up to two days from home.

What You'll Bring
Your unique background and skills are what will make you stand out. We're looking for:

• Experience and understanding of employee lifecycle processes
• Demonstrates strong capability in using HR or payroll or database systems, with the confidence to train colleagues and articulate system functionality effectively
• Knowledge of UK employment legislation

• Strong written and verbal communication skills

About You: The Ideal Candidate
You are more than just your CV. You're someone who brings:

• Clear, honest, and customer‑focused communication
• Respect for procedures and a commitment to safeguarding others

• Enthusiasm, ownership, and a proactive mindset

Application Guidance
Diversity is our strength, and we encourage applications from those with varied experiences, whether you meet every listed requirement or not. If you’re passionate about People and looking for an opportunity to grow, we’d love to hear from you.

Why Join Us?
Working with us means more than just a role in the People team. It’s about being part of a team that values well-being and personal growth.
Read our employee experience guide to learn more about life as a Carnival UK colleague here.

Here’s what we offer:

• Employee Discounted Cruising plus Friends and Family offers
• Recognition scheme with prizes and awards
• Regular office events including live entertainment, lifestyle events and charity partner fundraisers
• Extensive learning and development opportunities
• Employee-led networks
• Employee Assistance and Wellbeing programmes
• Company paid Health Cash Plan and health assessment
• In-house Occupational Health help and access to digital GP
• Life Assurance
• Parental and adoption leave
• Employee Shares Plan
• Electric Car and Cycle to Work schemes
• Onsite restaurant offering a range of healthy cooked and grab‑and‑go meals
• Discounted retail and leisure via discounts portal
• Minimum 25 days leave, bank holiday allowance and holiday trading scheme
• Contributory Defined Contribution Pension scheme
• A friendly welcome with help settling in

Take the next step
Due to the popularity of our roles and our commitment to finding the best talent, we may close applications earlier than advertised. Don’t miss out on this opportunity to join a team dedicated to creating unforgettable holiday happiness. Apply today to start your journey with us.

Recruitment Journey
For more information on your recruitment journey, please visit our Candidate Journey Map.

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