Job Description

Carnival UK is in search of a Housekeeping & Hotel Standards Senior Manager, who is crucial in supporting our Onboard Guest Experience within the P&O Cruises team, to deliver the highest standards of cleanliness and presentation across our Fleet whilst developing and supporting a high-performing team. 

Role Overview

Managing and elevating our onboard housekeeping and hotel standards, this pivotal role focuses on enhancing the guest and crew experience across our P&O Cruises fleet of seven ships through strong governance, leadership, and technical expertise.

Leading teams and taking ownership of three core areas, you will be responsible for:

• Leading the shoreside team and fleet housekeeping departments to ensure cleanliness, hygiene, and efficient laundry operations.

Overseeing product development and operational execution for housekeeping, laundry, planting, and decoration, aligning with Brand & Product objectives. Utilising technical expertise to introduce innovative solutions, enhance efficiency, and integrate sustainability. Developing and implementing Standard Operating Procedures (SOPS) in collaboration with learning and development teams, ensuring quality control.

• Acting as the brand guardian for hotel standards, collaborating with fleet senior management and Operations teams to embed standards and assess hotel assets. 

Continuous   development of the Hotel Standards programme to define quality benchmarks, establish guidelines, and monitor adherence. Facilitating quarterly assessments, coordinate with ship-based teams, provide education and support, and ensure active participation in audits. Establish data collection and feedback mechanisms to drive continuous improvement through data analytics and strategic initiatives.

• Overseeing the management of hotel uniforms, including product development, system integration, budget, and stock management. 

Lead the day-to-day management of the Uniform Manager, overseeing the uniform roadmap and operational protocols, collaborate with suppliers, manage inventory, and ensure system integration. Manage annual operating costs, enhancing efficiency and cost-effectiveness. Drive operational excellence through process alignment, resource optimisation, and fostering a culture of excellence to support long-term growth and success. 

This role includes regular travel on our ships including attending refits and visits whilst in port. 

Positioned within our internal structure from CUK15 (entry level) to CUK1 (Brand President), this role is classified as a CUK06 offered as a full-time position, on a permanent basis, we offer hybrid work including up to two days from home.

Requirements: Your Expertise and Leadership

To thrive as a Housekeeping & Hotel Standards Senior Manager, we're looking for:

• Proven experience in managing team performance in a leadership role within the hospitality industry, preferably in a large resort or cruise ship environment
• Demonstrated experience in developing and implementing standards and procedures to enhance operational efficiency and guest satisfaction
• Strong understanding of hotel operations, including guest experience management & housekeeping/hotel standards and regulations, including public health, accessibility (ADA) and safety standards

About You: A Catalyst for Change

We believe that diversity enriches our team. We're interested in candidates who:

• Possess strong leadership and governance skills, with the ability to provide clear direction, mentorship, and performance management to team members, inspiring operational excellence
• Demonstrate excellent communication and stakeholder management skills, able to liaise with stakeholders at all levels
• Demonstrate a balanced approach to decision-making

Why Join Us?

Working with us is about more than a job. It's about creating unforgettable holiday happiness for our guests and a fulfilling career for you. Our benefits package reflects our commitment to your wellbeing:

• Annual bonus 
• Employee Discounted Cruising plus Friends and Family offers
• Contributory Defined Contribution Pension scheme
• Company paid private medical and dental insurance and health assessment
• Minimum 25 days leave, bank holiday allowance and holiday trading scheme

Ready to Lead?

If guiding a Guest Experience team to new heights excites you, we're eager to hear from you. Apply now to start your journey with us, where your performance-led leadership will make a difference in our shared success. 

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#Job Functions:  Business Development; General Business; Other 
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