P&O Cruises

Guest Journey Mapping Executive

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Job ID 1122 Date posted 06/17/2021 Date closes 06/24/2021 City SOUTHAMPTON State HAMPSHIRE Country United Kingdom Job Type Full time

Job Description

An exciting opportunity has arisen for an innovative email designer to join the Guest Nurture team. This team is responsible for creating, delivering and maintaining the P&O Cruises customer relationship marketing strategy to strengthen guest relationships, increase loyalty and grow customer lifetime value (CLTV).

The Role

We are looking for an accomplished email expert who can combine their understanding of data-driven insights with creativity to drive behavioural change, and ensure guests receive the information they require. You’ll lead on the creative direction of all journeys, giving each one its own identity. You will also plan, design, build, test and send each email. You’ll need to have a great eye for detail, an ability to work well on your own initiative and be highly organised, as often you will be working on several emails and journeys at 0ne time. You’ll proactively keep up with industry trends and implement new and innovative features to your emails in order to keep them engaging for your audience.

About You

We are looking for an experienced, passionate email designer who is used to working in a fast-paced environment. You’ll be used to working autonomously, using data and insights to inform your creative decisions. You’ll want to implement a test and learn strategy so the emails you create reach their full potential. Ideally you’ll have a deep understanding of personalisation and how to ensure relevant messages are surfaced to guests through our email platform, Adestra.

This position has been leveled at CUK 10

To view the job description, please click here

About Us

Carnival UK is the operating company for P&O Cruises & Cunard. We provide world class cruise holidays and take enormous pride from bringing to life two of the most iconic brands from Britain’s rich seafaring heritage. That legacy of elegance and style, of beautiful ships, inspiring leadership and guest-obsessed service excellence lives on today, as we evolve ourselves for tomorrow.

Working at Carnival UK means being part of a tight-knit but truly global team made up of friendly, happy, caring people. Parts of our business are incredibly diverse, but we work hard every day to promote even greater inclusion, fresh ideas and different perspectives. Whatever our role or background, we share high standards, heartfelt values and a sense of belonging. We’re focused on wellbeing every day, as well as being supportive and compassionate when we need it most.

As a growing business we have a big focus on developing skills and continuous learning. From formal qualification to the life lessons of worldwide travel, we offer our people a broad range of personal and professional development opportunities. All of our roles give people the chance to stretch themselves and learn from colleagues with a wealth of experience. As our business grows, we want our people to grow too. So we’re determined to create opportunities for everyone to drive their development and define their own career path.

About the Team

The over-arching vision of the P&O Cruises Sales and Marketing team to become Britain's #1 holiday choice. With the introduction of two new ships over the next few years, the brand is growing through a period of unprecedented growth. Our team of experts drive innovation and effectiveness across the entire customer communications and engagement journey. From using advertising and digital media to source newcomers, to creating meaningful and personalised relationships with our current guests. All of this ultimately ensures we leave them with a feeling of unforgettable holiday happiness. Working closely with internal and external teams, as well as our trade partners, we strive to deliver the very best guest experience, ensuring a seamless and efficient journey from initial purchase, enjoying their holiday through to retention through all distribution channels.

Join us on our journey - apply now.

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