E-Commerce Manager (12 month FTC)Job ID 309 Date posted 01/09/2021 Date closes City SOUTHAMPTON State HAMPSHIRE Country United Kingdom Job Type
P&O Cruises Sales and Marketing team have an exciting opportunity for a E-Commerce Manager.
The E-Commerce Manager is a pivotal role in an exciting time of digital growth. This new role will lead a team responsible for both trading and conversion strategies to drive profitable revenue for our key products and improve the online customer experience. The E-Commerce Manager owns all digital merchandising for the cruise booking website and creates effective trading strategies while preserving and building brand integrity.
- Develops strategies across merchandising, trading, conversion optimisation and customer experience to help drive ecommerce conversion and lead generation.
- Delivers a continuous on site testing programme, driving a 'test and learn' culture
- Solves complex problems via UX analysis, the Test & Learn programme, guest research, and online user behaviour analysis.
- Constantly improves the commercial focus on site, with the aim to improve user experience and increase online conversion rate.
- Develop detailed reporting for overall and specific web performance using digital analytics data and test & learn analysis
- Work with key stakeholders to develop test & learn plans to drive revenue to our target products and trades and improve on site net promoter score
- Manage internal customer expectations and work with stakeholders to build effective communication and networks
Ideally, you'll have knowledge of retail or travel E-Commerce, trading and online conversion optimisation. You will be a natural problem solver, using your digital conversion expertise & excellent understanding of online guest behaviour. You will develop close working relationships with internal teams and external agencies and be a clear influencer when working with more senior level stakeholders, while being responsible for driving the E-Commerce focus across the business.
This position has been leveled at CUK07
You can view the job description here.