Carnival UK

Digital Content Assistant

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Job ID 4476 Date posted 05/08/2022 Date closes 19/08/2022 City SOUTHAMPTON State HAMPSHIRE Country United Kingdom Job Type Full Time

Job Description


When you think of iconic brands certain names jump to mind. Cunard has big plans for the future and we have an exciting opportunity for a Digital Content Assistant to join our Cunard Digital Content Team. The digital team is responsible for driving and maintaining the Cunard digital presence across the entire customer journey.

The scope of the team’s responsibilities includes managing the content, optimisation and development of the brand website and the content of the voyage-specific portals.

The Role

In this role you will be reporting to the Manager, Digital Content and will play a vital role in maintaining the accuracy and quality of new and existing content and features on the brand website; using software to help identify and resolve broken links, making requested content updates that come in from the wider business and our SEO agency, and authoring new site features in the Adobe Experience Manager (AEM) CMS.

You will act as the primary Cunard author for all new site features being developed by the cross-brand development team. You will identify issues with how content is to be authored and act as the Cunard brand guardian using exceptional attention to detail to ensure adherence to Brand standards and guidelines.

You will ensure all authoring is done in a timely manner and carry out any content updates to the sited to improve SEO (e.g updating metadata and alt text).

About You

We are always on the lookout for colleagues who can demonstrate our Culture Essentials and who are committed to creating unforgettable holiday happiness for our guests.

To be considered for this position you will need to have previous experience of working with a CMS to create web pages as well as a customer-focused approach to web page creation and content curation.

For a full Job Description and Person Specification please click here

As a Carnival UK colleague you can enjoy a range of benefits including:

  • Annual discounted cruise with Cunard and P&O Cruises plus late availability offers
  • Minimum 25 days of holidays and option for holiday trading
  • Contributory Defined Contribution Pension scheme
  • Company paid Health Cash Plan
  • Company paid Health Assessment
  • Employee Shares Plan
  • Electric Car scheme
  • Life Assurance
  • Cycle to work
  • Access to digital GP
  • Opportunity to join employee led networks
  • Extensive learning and development opportunities
  • Employee assistance programme
  • Shopping discounts portal

This role has been levelled at CUK 15


About Us

Carnival UK is the operating company for P&O Cruises & Cunard. We provide world class cruise holidays and take enormous pride in our service excellence, creeating unforgettable holiday happiness. We're looking for talented colleagues who will share our commitment to this purpose and to our global Cutlture Essentials Speak Up, Respect and Protect, Improve, Communicate, Listen & Learn and Empower.
Working with us means you'll be part of a tight-knit but truly diverse global team of passionate people. You'll be supported to drive your development, from formal learning to the life lessons of worldwide travel. We believe in inclusion and the power of diversity, so you'll be encouraged to bring your unique perspectives and experiences, and help us understand what you need to do your best work. We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less or different experiences, but really relevant skills, we'd love to hear from you. We work flexibly and will support you to find a healthy balance of remote working and time in our fantastic office collaborating, taking part in events and developing the social connections that make working with us so rewarding. We welcome the opportunity to discuss reduced hours and job share arrangements.
If this role requires you to visit and/or work on a Carnival UK ship, the successful candidate needs to be fully vaccinated (with a WHO or MHRA approved two-dose COVID-19 vaccination course or single-dose Janssen COVID-19 vaccine), including any relevant booster vaccinations. This is to maintain a safe environment onboard and reduce the risk of outbreaks, to protect our crew and our Guests. It's also required for ships to dock and enjoy shoreside visits in many Ports of Call on global itineraries. This requirement will be under regular review.


About the Team

The Cunard Sales and Marketing team are instrumental in the success of Cunard and our aim to be the benchmark of luxury travel.  Our marketing teams maximise opportunity and create focused, meaningful communications that help to grow existing audiences as well as appealing to new ones.  We have experts across advertising, CRM, brand, PR, digital, loyalty and the creative studio who work together collaboratively to create unforgettable holiday happiness.  Our sales teams develop and grow partnerships ensuring they have the finest knowledge of our products. Our teams also manage sales communications, systems, and events to provide the best tools and support, ensuring that our travel trade partners are at the centre of all that we do. In addition to supporting travel agents, the sales team provide support to a team of ship based sales managers and work with third parties to find new routes to market for our brand. 
Join us on our journey - apply now.

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