Job Description

Carnival Corporation are in search of a Data Solutions Manager, who is crucial in supporting our Corporate direction and nurturing a high-performing team. 

Role Overview

The Manager, Data Solution is responsible for leading the data scrum team, which includes scrum masters, business analysts, and technical data support specialists, to troubleshoot and drive resolution to open data issues (ADO) in MAST. This role involves prioritizing and following through on open data issues transitioned to the team via Hypercare closure and/or identified in production through ongoing operations. The Manager, Data Solution will work closely with Brand data contacts and serve as the first point of issue escalation. The role will also serve as the overall data solution architect across the MAST data support organization and is expected to be the anchor for generating and development of data solution to drive global data initiatives and resolution of highly complex data issues. The ideal candidate will have extensive expertise in root cause analysis, long-term resolution strategies, and a deep understanding of the MAST & AMOS data models to drive complex issue resolution and mentor team members.                                                                                                

Key accountabilities include:

• Lead the data scrum team to troubleshoot and resolve open data issues (ADO) in MAST (30%).
• Prioritize and follow through on open data issues transitioned via Hypercare closure and/or identified in production (25%).
• Provide expertise in root cause analysis and advice on long-term resolution strategies (20%).
• Serve as the overall data solution architect across the MAST data support organization to generate data solution for global data initiatives and resolve highly complex data issues

• Connect with Brand data contacts and serve as the first point of issue escalation (15%).

Positioned within our internal structure from CUK15 (entry level) to CUK1 (Brand President), this role is classified as a CUK08, offered as a full-time position, on a permanent basis, we offer hybrid work including up to two days from home.

Requirements: Your Expertise and Leadership

To thrive as a Data Solutions Manager within the Corporate team, we're looking for:

• Extensive experience in leading data scrum teams and resolving complex data issues.
• Expert level of understanding of MAST & AMOS data models.
• Proven experience in root cause analysis and long-term resolution strategies.
• Strong leadership and mentoring skills to enhance team development.

About You: A Catalyst for Change

We believe that diversity enriches our team. We're interested in candidates who:

• Good knowledge in Computer Science, Information Technology, or a related field.
• Top level experience in Scrum Master or Product Management is preferred.

Why Join Us?

Working with us is about more than a job. It's about creating unforgettable holiday happiness for our guests and a fulfilling career for you. Our benefits package reflects our commitment to your wellbeing:

• Employee Discounted Cruising plus Friends and Family offers
• Annual bonus 
• A friendly welcome with help settling in
• Regular office events including live entertainment, lifestyle events and charity partner fundraisers 
• Extensive learning and development opportunities 
• Minimum 25 days leave, bank holiday allowance and holiday trading scheme
• Employee-led networks
• Employee Assistance and Wellbeing programmes
• Recognition scheme with prizes and awards
• Contributory Defined Contribution Pension scheme
• Company paid private medical and dental insurance and health assessment
• In-house Occupational Health help and access to digital GP
• Life Assurance
• Parental and adoption leave
• Employee Shares Plan 
• Electric Car and Cycle to Work schemes
• Onsite restaurant offering range of healthy cooked and grab and go meals
• Discounted retail and leisure via discounts portal

Ready to Lead?

If guiding a Data Solutions team to new heights excites you, we're eager to hear from you. Apply now to start your journey with us, where your performance-led leadership will make a difference in our shared success. 

Recruitment Journey

For more information on your recruitment journey, please visit https://bit.ly/CUKCandidateJourney. 

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