Carnival UK

Contact Centre Sales Advisor - Hybrid Working - Full Time and Part Time Hours

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Job ID 7715 Date posted 19/02/2024 Date closes 25/02/2024 City SOUTHAMPTON State HAMPSHIRE Country United Kingdom Job Type Full Time

Job Description


We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less or different experiences, but really relevant skills, we’d love to hear from you.

We work flexibly and will help you to find a healthy balance of remote working and time in our fantastic Southampton office, collaborating, taking part in events and getting to know people that makes working with us so rewarding. We welcome the opportunity to discuss reduced hours and job share arrangements.

The Role

As a Contact Centre Sales Advisor, you will be the point of contact for sales enquiries and a trusted product expert acting as the front line of our business and working with limited supervision.

Through passion for our brand, using your product knowledge and sales skills you will encourage our guests to book, recognising opportunities at every point of contact to maximise the guest’s cruise experience through upselling the purchase of cruise holiday products and ancillaries.

Accountabilities include:
•   Work with limited supervision to meet stretching conversion, revenue targets in line with CCO monthly targets
•   Meet or exceed efficiency KPIs, quality metrics & customer satisfaction goals
•   Recognise opportunities on every contact to maximise the guest’s cruise experience e.g. the purchase of cruise holiday products or gifts and recommending ancillaries.
•   Obtain marketing consent at the time of booking to improve the health of the brands database

Our role categories range from CUK15 (entry level) to CUK1 (Brand President) so you can clearly see internal development opportunities. This role is a CUK13 and is offered on a full time, permanent basis, with at least two days based in our Southampton office.

Hours can be provided between 22.5 hours per week - 40 hours per week with set rotations.

About You

Fresh ideas and different perspectives are what excite us most and help us to succeed. Alongside bringing these to the role, you’ll also need:

•   GCSE/O level English language and Mathematics or equivalent
•   Proven sales experience
•   Travel agency or tour operator background is advantageous but not necessary

Being part of our team has its advantages…

We’re a holiday company so we know there’s more to life than work. Our comprehensive range of benefits are designed to help support your personal and financial health and wellbeing.
•   Comprehensive training and embedding period
•   Opportunity to visit ships in our fleet in Southampton
•   Employee Discounted Cruising plus Friends and Family offers and late availability cruises
•   Home and office-based hybrid working (minimum two office days)
•   Regular office events including live entertainment, lifestyle events and charity partner fundraisers
•   Extensive learning and development opportunities
•   Minimum 25 days leave, bank holiday allowance and holiday trading scheme
•   Fantastic office space and location, close to local amenities and cruise ports in the heart of Southampton, offering a fun vibrant culture
•   Employee-led networks
•   Employee Assistance and Wellbeing programmes
•   Recognition scheme with prizes and awards
•   Contributory Defined Contribution Pension scheme
•   Company paid Health Cash Plan and health assessment
•   In-house Occupational Health support and access to digital GP
•   Life Assurance
•   Parental and adoption leave
•   Employee Shares Plan
•   Electric Car and Cycle to Work schemes
•   Onsite restaurant offering range of healthy cooked and grab and go meals
•   Discounted retail and leisure via discounts portal

#LI-Hybrid
#Job Functions:  Customer Service; Other; Sales; 
#LI-IS1


About Us

Holidays are one of life’s greatest pleasures. Having the chance to relax, escape and explore is a magical thing. And there is no better holiday than a cruise.

No one knows cruising like Carnival UK, where talented people from across the globe come together to create unforgettable holiday happiness. As part of the world’s largest holiday travel and leisure company, we take enormous pride in bringing to life two of the most iconic brands from Britain’s rich seafaring heritage, P&O Cruises and Cunard. Collectively they have been delivering unbridled joy, boundless adventure and lifelong memories to millions of people for over 350 years. And in a multi-million pound global holiday market, where cruising has barely scratched the surface, we have the opportunity to do that for many, many more people.

Our diverse yet tight knit teams share high standards, heartfelt values and passion for our purpose. Our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equity and inclusion.

It’s through the successful delivery of these extraordinary travel experiences for our target markets and our distinctive culture, that we hope to become Travel’s Employer of Choice.


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