Job Description

No one knows cruising like Carnival UK. We deliver holiday happiness for millions of people each year and that’s a responsibility we take seriously.    
We’re part of Carnival Corporation, the world’s largest holiday company and a business to truly believe in.  Our 24/7 operation is propelled by the vast variety of roles under our roof, and anchored by our nautical knowledge that spans the globe. 

From formal qualifications to the life lessons of worldwide travel, we offer our people a broad range of personal and professional development opportunities and this journey can begin as a Personal Cruise Advisor within our Contact Centre Operation. 

Key Responsibilities Include 
•    Develop and manage relationships with their assigned guests, through excellent customer service and rapport building.
•    Working to achieve guest & revenue targets by proactively securing bookings from leads provided from across the business with limited supervision
•    Through passion for our brand, using your product knowledge and sales skills you will covert guests to book, recognising opportunities on every contact to maximise the guest’s cruise experience through upselling, the purchase of cruise holiday products and ancillaries. 
•    Acting as the guests one point of contact throughout the pre cruise journey, providing support with existing booking queries & amendments, and confidently owning and resolving any issues they are presented with, with the aim of generating repeat business.

This role is classified as CUK13 and is available on a full-time permanent basis. We offer hybrid work with a minimum of two days per week in our Southampton office or home working.

Requirements: What You Need to Succeed 

Successful candidates will possess: 
•    Effective communication skills and be able to offer great customer service, with the desire to go the extra mile for our guests
•    Use product knowledge and sales conversation techniques to meet sales targets 
•    Exceptional customer service skills
•    Be a problem solver

We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist.  

About You: The Ideal Candidate 

You are more than just your CV. You're someone who brings: 
•    Professionalism – be ready for work, courteous to colleagues and protect customer information 
•    Positive Attitude 
•    Team Collaboration 
•    Motivation and drive to reach personal and team goals 

Personal Cruise Advisor: What you need to know 
Start dates:  Monday 26th January 2026

Training: first 8 weeks will be with our training team; Monday to Friday 9:00 to 18:00 

Average working hours are 40 per week.  You will be required to work shifts on a rostered basis within the opening hours of the Contact Centre (CCO) Monday to Friday 08:30 to 20:15, Saturday 08:30 to 18:15 and Sunday 10:00 - 17:15, inclusive of weekends and evenings.   

You will be required to work 2 Saturdays in 4 and 1 Sunday in 4.  Your shifts will be exclusive of breaks for lunch. Your exact shifts, rotations and breaks will be subject to local arrangements with the CCO Resource Planning team.   

Why Join Us? 
Working within our Contact Centre Operations teams means you’ll be part of a community that values growth, work-life balance, and well-being.  

Employee Discounted Cruising plus Friends and Family offers 
Recognition scheme with prizes and awards 
Regular office events including live entertainment, lifestyle events and charity partner fundraisers 
Extensive learning and development opportunities 
Employee-led networks 
Company paid Health Cash Plan and health assessment 
Discounted retail and leisure via discounts portal 
Minimum 25 days leave, bank holiday allowance and holiday trading scheme 

Take the Next Step 
Our Hiring teams value giving candidates a great experience, if we receive a high volume of applications that will compromise our ability to offer the service we like to provide, the role could be paused or closed early, we therefore encourage you to apply early to avoid disappointment. 


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#Job Functions:  Customer Service; Other; Sales;  
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