Job Description

Cunard & P&O Cruises are a leading name in the holiday sector, dedicated to delivering unforgettable holiday happiness to our guests. Our success is built on a foundation of diverse talents and perspectives, and we believe in fostering an inclusive environment where everyone can thrive.

In our continuous journey of growth and innovation at Cunard & P&O Cruises, we are seeking Compliance Consultant, to bring fresh insights and expertise to our P&O Cruises Onboard Revenue & Product department. 

Role Overview

The Compliance Consultant is a critical member of the Shore Experience team, working across both brands to actively manage compliance in all areas of the Shorex business, including supplier management, product development, operational delivery, invoicing, and sustainability. The Shorex business is complex, working with a global supply base of over 200 suppliers to deliver a programme of over 4000 unique experiences. It is essential to achieve compliance through active management of processes, specifications, and regulations, continuously improving to maximize resources, reduce business risk, and gain guest trust.                                                                                                        

This pivotal role will involve:

• Lead the management of the destination assurance system and process across the business, coordinating reviews, supplier assessments, and operator contracts. Fully assist the product development and demand planning cycle, coordinating contract extension deadlines, and managing information requests with suppliers.            
• Ensure required levels of insurance are in place through active supplier management and collaboration with Carnival Corp. Identify defects, prepare and present business cases for exemptions, including level of risk, legal implications, and impact on guest experience. Ensure financial compliance through the active management of all Shorex invoicing, including coding failed records, credit memos, and self-service invoices in Markview (Accounts Payable system). Prioritizing supplier assessments in line with product delivery dates. Working with suppliers to successfully implement destination assurance across the Shorex programme. 
• Support the Destination team in the procurement process and contracting of tour operators across the globe. Support on-board team members with troubleshooting issues with tour settlement. Collaborative approach with the product team, procurement, and partners to overcome challenges, highlight any required escalations and issues.                                                                                                                                                                                                                                                                                                                                   

This role is positioned at CUK10 level within our organisation and is available on a full-time 12 month fixed term basis. We offer hybrid work including up to two days from home.

What You'll Bring:

Your unique background and skills are what will make you stand out. We're looking for:

• Understanding of workplace policies and procedures
• Familiarity with team collaboration tools and techniques.
• Strong time management and organizational skills
• Ability to maintain reliable and consistent attendance. Capacity to be punctual and meet deadlines.
• Ability to collaborate effectively with colleagues and work as part of a team.
• Demonstrated professionalism in all interactions and tasks.

Application Guidance:

Diversity is our strength, and we encourage applications from those with varied experiences, whether you meet every listed requirement or not. If you’re passionate about Compliance and looking for an opportunity to grow, we’d love to hear from you. 

Why Join Us?

Working with us means more than just a role in Onboard Revenue & Product. It’s about being part of a team that values well-being and personal growth. Here’s what we offer:

• Employee Discounted Cruising plus Friends and Family offers
• Minimum 25 days leave, bank holiday allowance and holiday trading scheme
• Recognition scheme with prizes and awards
• Regular office events including live entertainment, lifestyle events and charity partner fundraisers
• Extensive learning and development opportunities
• Employee-led networks
• Employee Assistance and Wellbeing programmes
• Company paid Health Cash Plan and health assessment
• In-house Occupational Health help and access to digital GP
• Life Assurance
• Parental and adoption leave
• Employee Shares Plan
• Electric Car and Cycle to Work schemes
• Onsite restaurant offering range of healthy cooked and grab and go meals
• Discounted retail and leisure via discounts portal
• Contributory Defined Contribution Pension scheme
• A friendly welcome with help settling in

Due to the popularity of our roles and our commitment to finding the best talent, we might close applications earlier than advertised. Don’t miss out on this opportunity to become part of a team dedicated to creating unforgettable holiday happiness. Apply today to start your journey with us.

Recruitment Journey

For more information on your recruitment journey, please visit https://bit.ly/CUKCandidateJourney. 

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