Job Description

No one knows cruising like Princess. We deliver holiday happiness for millions of people each yearand that’s a responsibility we take seriously.    

From formal qualifications to the life lessons of worldwide travel, we offer our people a broad range of personal and professional development opportunities and this journey can begin as a Communications & Knowledgebase Specialist to bring fresh insights and expertise to our Guest Services Training and Communication Department  

Role Overview:

In this role you will be working within our Guest Services function to centralise and elevate knowledge and communications for our Guest Service agents. You will ensure accurate up to date information is readily accessible for agents enabling them to deliver exceptional service to guests.

This pivotal role will involve:

• Managing and maintaining the knowledgebase (Salesforce) used by the Contact Centre and Guest Services department.
• Managing the Communications Hub and drafting clear communications to the Guest Service Agents in regards to updates, announcements, and operational changes  
• Updating and simplifying content to ensure accuracy, clarity and UK relevance whilst also identifying information gaps and creating supporting documentation  
• Improving communication flows and the centralisation of information, partnering with counterparts in the US and Australia.  

This role is positioned at CUK10 level within our organisation and is available on a full-time, permanent basis. We offer hybrid work including up to two days from home.

What You'll Bring:  

Your unique background and skills are what will make you stand out.  

We're looking for:

• Strong capability across Microsoft 365, with particular expertise in SharePoint
• Proven experience in an internal and/or external communications role
• Demonstrated ability to design and deliver a wide range of content, tailored to different audiences and channels
• Experience managing and maintaining content or knowledge‑base systems, ensuring information is accurate, accessible, and up to date
• Excellent administrative and organisational skills, with the ability to simplify complex information into clear, engaging communications
• A good understanding of customer service operations and processes, with the ability to align communications to operational needs

About You: The Ideal Candidate You are more than just your CV.  

You're someone who brings:

• High levels of organisation with a proactive and structured approach.
• Strong communication skills
• Collaborative mindset  

This role is classified as CUK10 and is available on a full-time permanent basis. We offer hybrid work with a minimum of two days per week in our Southampton office.

Application Guidance: Diversity is our strength, and we encourage applications from those with varied experiences, whether you meet every listed requirement or not. If you’re passionate about Guest Services and looking for an opportunity to grow, we’d love to hear from you.

Why Join Us?

Working within our Princess team means you’ll be part of a community that values growth, work-life balance, and well-being.  

Read our employee experience guide to learn more about life as a Carnival UK colleague here.

• Employee Discounted Cruising plus Friends and Family offers
• Recognition scheme with prizes and awards
• Regular office events including live entertainment, lifestyle events and charity partner fundraisers
• Extensive learning and development opportunities
• Employee-led networks
• Company paid Health Cash Plan and health assessment
• Discounted retail and leisure via discounts portal
• Minimum 25 days leave, bank holiday allowance and holiday trading scheme

Take the Next Step:

Our hiring team values giving candidates a great experience, if we receive a high volume of applications that will compromise our ability to offer the service we like to provide, the role could be paused or closed early, we therefore encourage you to apply early to avoid disappointment.

Recruitment Journey:

For more information on your recruitment journey, please visit our Candidate Journey Map..

#LI-Hybrid

#CUK  

#PCL  

#Job Functions:  Customer Service; Administrative; Writing / Editing

#LI-CS1

About Us

About the Team

One of the best-known names in cruising, Princess Cruises is the world’s leading international premium cruise line and tour company operating a fleet of 14 modern cruise ships, carrying two million guests each year to 330 destinations around the globe. In 2017 Princess Cruises, with parent company Carnival Corporation, introduced MedallionClass holidays enabled by the Medallion, the travel industry’s most advanced wearable device, provided free to each guest sailing on a MedallionClass ship. The award-winning innovation offers the fastest way to an effortless personalised holiday giving guests more time to do the things they love most. The company is part of Carnival Corporation & plc.  

Join us on our journey - apply now.