Job Description

Carnival UK is a leading name in the UK cruising sector, dedicated to delivering unforgettable holiday happiness to our guests across all our brands. Our success is built on a foundation of diverse talents and perspectives, and we believe in fostering an inclusive environment where everyone can thrive.

In our continuous journey of growth and innovation within the Maritime Team here at Carnival UK, we are seeking a Care Incident Support specialist to bring fresh insights and expertise to our department. 

Role Overview

Responsible for providing 24/7 crisis intervention to our guests and colleagues worldwide when an unexpected traumatic event occurs ensuring immediate support is given.

You will lead the company’s people response to serious incidents, sensitive and critical situations including the provision of an on-call service. As the SME, you’ll work alongside multiple stakeholders on ship and shore, including senior management to ensure the appropriate humanitarian response is delivered while minimising the risk to our brand’s reputation.

The heart of the role is supporting people in almost every imaginable scenario, always during very difficult and often life-changing times. You’ll be emotionally resilient to effectively help and provide guidance to individuals in crisis and for our guests, ensure their trust in the brand remains intact.

Assist with the creation and delivery of all CARE policies and procedures relating to our day-to-day activities, adhering to data protection laws for our handling of confidential and highly sensitive information.

Deliver the CARE function within the Crisis Management Plan in the event of an Emergency Response. 

Please note that there will be some evening and weekend work needed within this role.

This pivotal role will involve:

• Provide critical resources and support to individuals in crisis
• Coordinate services with multiple suppliers including government or aid organisations
• Manage risk by identifying and highlighting developing issues swiftly and putting steps in place to reduce the risk
• Manage the CARE function within the Serious Incident process collaborating with stakeholders to deliver the business response 
• Act as an advisor and liaison to ELT, Senior Management and Fleet regarding CARE case management
• Lead the CARE function in a Crisis Emergency Response on an on-call duty basis

This role is positioned at Cuk 10 level within our organization and is available on a full-time permanent basis. We offer hybrid work including up to two days from home.

What You'll Bring:

Your unique background and skills are what will make you stand out. We're looking for:

• Experience of working with people in difficult situations 
• Communicating with a mix of people at differing levels or stages in life 
• Managing internal and third-party relationships 
• Strong IT skills to record and maintain accurate data 

About You: The Ideal Candidate

You are more than just your CV. You're someone who brings:

• History of working operational shifts or unsociable hours 
• Knowledge of Safeguarding practices 
• Recognised qualification or accreditation in Crisis, Trauma, Counselling or related fields

Application Guidance

Diversity is our strength, and we encourage applications from those with varied experiences, whether you meet every listed requirement or not. If you’re passionate about the maritime industry and looking for an opportunity to grow, we’d love to hear from you. 

Why Join Us?

Working with us means more than just a role in the maritime industry. It’s about being part of a team that values well-being and personal growth. Here’s what we offer:

• Employee Discounted Cruising plus Friends and Family offers
• Minimum 25 days leave, bank holiday allowance and holiday trading scheme
• Recognition scheme with prizes and awards
• Regular office events including live entertainment, lifestyle events and charity partner fundraisers
• Extensive learning and development opportunities
• Employee-led networks
• Employee Assistance and Wellbeing programmes
• Company paid Health Cash Plan and health assessment
• In-house Occupational Health help and access to digital GP
• Life Assurance
• Parental and adoption leave
• Employee Shares Plan
• Electric Car and Cycle to Work schemes
• Onsite restaurant offering range of healthy cooked and grab and go meals
• Discounted retail and leisure via discounts portal
• Contributory Defined Contribution Pension scheme
• A friendly welcome with help settling in

Due to the popularity of our roles and our commitment to finding the best talent, we might close applications earlier than advertised. Don’t miss out on this opportunity to become part of a team dedicated to creating unforgettable holiday happiness. Apply today to start your journey with us.

Recruitment Journey

For more information on your recruitment journey, please visit https://bit.ly/CUKCandidateJourney. 

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