Job Description

Princess Cruises, Holland America Line, and Seabourn offer world-renown vacations at sea to travelers around the globe. This is an opportunity to join a dynamic, unified organization as part of their highly experienced team in our corporate office. 

We’re looking for an amazing Senior Manager, Maritime Information Systems to fill this role, which is based in our Seattle or Miami offices. 

You’ll be responsible for overseeing the administration and performance of technology platforms that support fleet operations across HAL, SBN, and PCL. This role manages escalations for unresolved technical issues, ensuring timely troubleshooting and configuration of systems such as NAPA Logbooks, Sea Event, Sea Safe, CAM Watch, and dry dock management tools. It involves planning and prioritizing deployments, coordinating software updates, and maintaining compliance with regulatory and corporate standards. The Senior Manager works closely with shipboard and shoreside leadership, shoreside teams, IT departments, and external vendors to resolve issues and implement enhancements. A key responsibility includes overseeing the development and delivery of training materials, such as manuals and videos, for shipboard and shoreside users. The position also maintains direct communication with shipboard leadership and staff, participates in fleet leadership calls, and gathers feedback to improve system performance. Additionally, this role drives process standardization and alignment across brands to support efficiency and best practices. It also oversees the preparation and review of weekly Flash Reports summarizing incidents for executive leadership. Success in this role requires balancing multiple priorities, managing stakeholder expectations, and ensuring smooth execution of technology initiatives. The ideal candidate will have strong technical expertise in maritime systems, excellent problem-solving skills, and proven experience in cross-functional coordination within a multi-brand environment.

Here’s a summary of what we are looking for in its Senior Manager, Maritime Information Systems. Is this you?

Responsibilities

Systems Administration and Operational Oversight

Focus on ensuring the reliability and functionality of maritime information systems across HAL, SBN, and PCL fleets. The Senior Manager provides leadership to managers and professional staff responsible for day-to-day administration of platforms such as NAPA Logbooks, Sea Event, Sea Safe, CAM Watch, and dry dock management tools. Responsibilities include managing escalations for unresolved technical issues, directing troubleshooting efforts, and approving configuration changes to maintain compliance with Flag and port state requirements. The role sets operational priorities, balancing immediate needs with long-term objectives to minimize downtime and ensure continuity of shipboard operations. It requires applying functional knowledge to complex problems, such as integrating new features without disrupting critical workflows. The Senior Manager also monitors system performance metrics and identifies opportunities for improvement to enhance efficiency and accuracy. Decisions in this area are guided by resource availability and functional objectives, requiring proactive allocation of team capacity. Collaboration with IT and vendors is essential to execute approved changes and maintain system integrity. This accountability ensures that operational systems meet regulatory standards and support safe, efficient fleet operations. Success is measured by system uptime, compliance adherence, and timely resolution of escalated

Deployment Planning and Change Management

Lead the planning and execution of system deployments, updates, and enhancements across multiple brands. The Senior Manager develops departmental plans that align with organizational priorities, ensuring that updates are scheduled to minimize operational disruption. Responsibilities include coordinating change tickets, managing approval processes through brand-specific IT teams, and liaising with vendors for timely implementation. The role evaluates business needs, compliance requirements, and resource constraints to determine prioritization of deployments. It also oversees testing protocols, validates system functionality post-update, and ensures feedback loops are in place for continuous improvement. Effective change management requires balancing competing brand expectations while maintaining alignment with corporate standards. The Senior Manager applies existing methodologies to complex scheduling and resource allocation challenges, ensuring deadlines are met without compromising safety or compliance. Decisions in this area impact operational readiness and require strategic foresight to anticipate potential risks. Success is measured by smooth execution of deployments, stakeholder satisfaction, and adherence to governance processes. This accountability ensures that technology enhancements support operational efficiency and regulatory compliance across all fleets.

Training Development and Knowledge Transfer

This accountability centers on creating and maintaining training resources that enable shipboard and shoreside teams to effectively use maritime systems. The Senior Manager leads the development of manuals, e-learning modules, and instructional videos tailored to diverse audiences. Responsibilities include collaborating with content teams such as GLADIS, determining hosting platforms, and ensuring accessibility for all users. Training materials must be updated regularly to reflect system changes, with major updates requiring comprehensive rollout plans. The role also establishes processes for knowledge transfer during new deployments, ensuring that staff are adequately prepared before changes go live. By fostering a culture of continuous learning, the Senior Manager enhances operational resilience and reduces dependency on escalation for routine issues. Decisions in this area involve resource allocation for content creation and prioritization based on system complexity and update frequency. The Senior Manager applies functional expertise to design training that addresses both technical and compliance requirements. Success is measured by user adoption rates, reduction in recurring issues, and positive feedback from shipboard and shoreside teams. This accountability ensures that technology investments deliver maximum value through effective utilization and knowledge sharing.

Stakeholder Engagement and Cross-Brand Alignment

This area emphasizes building strong relationships with shipboard leadership, shoreside teams, and corporate stakeholders to drive alignment and standardization. The Senior Manager participates in fleet captain calls, conducts ship visits, and presents updates on system performance and upcoming initiatives. Responsibilities include gathering feedback from operational teams, addressing concerns promptly, and incorporating suggestions into improvement plans. The role also facilitates collaboration between brands to harmonize processes and share best practices, reducing duplication and enhancing efficiency. By engaging with senior leadership, the Senior Manager influences policy formation and ensures that technology strategies align with broader organizational goals. Decisions in this area require balancing brand-specific priorities with corporate objectives, often navigating complex stakeholder dynamics. The Senior Manager applies functional knowledge to identify opportunities for standardization without compromising operational flexibility. Success is measured by stakeholder satisfaction, adoption of standardized processes, and improved inter-brand collaboration. This accountability ensures that maritime systems support a unified approach to safety, compliance, and operational excellence across all fleets.

Reporting and Performance Management

This accountability involves overseeing the preparation and review of critical reports that inform executive decision-making. The Senior Manager ensures the accuracy and timeliness of the weekly Flash Report, which summarizes incidents for the CEO, GEL, and maritime leadership. Responsibilities include validating data compiled by the team, identifying trends, and providing insights that support strategic planning. The role also monitors key performance indicators for system reliability, training effectiveness, and deployment success. By analyzing operational data, the Senior Manager identifies areas for improvement and recommends corrective actions to enhance efficiency and compliance. Decisions in this area influence resource allocation and long-term planning, requiring a balance between immediate operational needs and strategic objectives. The Senior Manager applies analytical methodologies to interpret complex datasets and communicate findings clearly to senior stakeholders. Success is measured by the quality of reporting, actionable insights provided, and alignment with organizational priorities. This accountability ensures that leadership has the information needed to make informed decisions and maintain operational excellence across the fleet.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Maritime Operations, or a related field, or equivelent experiance

• Strong understanding of maritime regulatory requirements and operational compliance standards.

• Proficiency in system administration and configuration for enterprise-level platforms.

• Demonstrated ability to manage change control processes and liaise with IT governance boards.

• Excellent written and verbal communication skills for cross-functional and multi-brand coordination.

• Ability to travel as needed for shipboard visits and stakeholder engagement.

• 6+ years of progressive experience in IT systems administration, maritime technology, or operational systems management.

• Proven track record in managing complex deployments and troubleshooting across multiple platforms in a high-stakes environment.

• Experience leading large teams of professionals or junior managers, including resource planning and performance oversight.

• Strong background in vendor management and cross-functional collaboration with IT and operational teams.

• Expertise in developing training programs and knowledge transfer strategies for diverse audiences.

• Hands-on experience with maritime systems such as NAPA Logbooks, Sea Event, Sea Safe, and similar operational platforms.

• Demonstrated ability to analyze data, identify trends, and implement process improvements for efficiency and compliance.

• Must be legally authorized to work in the United States.  Holland America is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status).

What You Can Expect

• Cruise and Travel Privileges for You and Your Family
• Health Benefits
• 401(k) 
• Employee Stock Purchase Plan 
• Training & Professional Development
• Tuition & Professional Certification Reimbursement
• Rewards & Incentives 
• Base Salary Range: $120,000.00 to $135,000.00. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and experience uniquely.
  

Our Culture… Stronger Together

Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees.  Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at:  https://www.hollandamerica.com/en_US/our-company/mission-values.html

Holland America is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Americans with Disabilities Act (ADA)

Holland America will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws.  If you have a disability and require assistance in this application process, please contact recruiting@hollandamericagroup.com

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