Job Description

Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guests to savor the journey. 

The Senior Administrator, Financial Systems operates as a Finance Systems professional within the Financial Systems organization, providing reliable end-user support and subject matter expertise for Oracle ERP (EBS R12), OBIEE, MarkView, and related finance applications. The role owns assigned system support, controls, documentation, and enhancement activities with a high degree of accuracy, discipline, and accountability, partnering with Finance, IT, and business stakeholders to gather requirements, troubleshoot functional and technical issues, maintain system hierarchies, configurations, and properties, support reporting needs, and recommend practical solutions. Serving as the primary liaison between Finance and Technology teams, the role advocates for system enhancements and coordinates integration efforts to ensure issues are resolved quickly and effectively. It also supports internal and external audit readiness by executing IT and finance controls, access reviews, approval limit reviews, provisioning activities, UAT, and control evidence validation completely and on time. The ideal candidate combines strong technical expertise with a deep understanding of financial processes and operational challenges, and will drive continuous improvement, enhance system reliability, and empower finance users through training, documentation, and proactive system stewardship.

Here’s a summary of what Holland America Line is looking for.  Is this you? 

Responsibilities:

System Maintenance and Support

• Provide reliable end-user support for Oracle ERP (EBS R12), OBIEE, MarkView, and related finance applications.

• Serve as SME for designated finance processes and system features; collect business requirements and recommend solutions.

• Troubleshoot functional and technical issues and ensure timely resolution, ticket follow-up, and proper documentation.

• Maintain system hierarchies, configurations, and properties accurately.

• Build and maintain reports or support reporting enhancements as assigned.

System Enhancement and Development

• Participate in and support assigned system enhancements, implementation projects, and project team reviews across Oracle ERP (EBS R12), OBIEE, MarkView, and related finance applications.

• Collaborate with cross-functional Finance, IT, and business stakeholders to gather requirements, support design discussions, and translate business needs into finance systems solutions.

• Design, configure, test, and deploy assigned modifications and enhancements in adherence with best practices and change management procedures.

• Support system integration projects, including data migration, interface development, and software upgrades, to ensure seamless integration with other enterprise systems.

• Own or support UAT planning, readiness, coordination with business users, test execution, issue tracking, follow-up, and closure.

• Treat UAT as a required control point for system changes, ensuring control evidence and approvals are completed before deployment.

Process Improvement and Optimization

• Analyze existing finance processes and identify opportunities to improve accuracy, controls, efficiency, and system alignment.

• Collaborate with Finance, IT, and stakeholders in support of applications, projects, and operational goals.

• Communicate status, risks, delays, and dependencies in a timely and solution-oriented manner.

• Prioritize high-risk and high-impact deliverables, especially compliance and audit-related work.

Training and Documentation

• Maintain current, complete, and accurate documentation for system processes, configurations, access management and provisioning procedures, control execution, validation steps, and user procedures.

• Ensure documentation meets governance, audit, and operational standards.

• Communicate with and lead training for small to medium groups of finance end users.

Compliance and Security

• Ensure compliance with regulatory requirements, industry standards, and internal policies related to financial systems and data management.

• Execute assigned IT and finance-related controls accurately, completely, and on time.

• Perform access reviews, approval limit reviews, and provisioning activities with strict attention to detail.

• Validate control evidence before submission and maintain audit-ready support.

• Support internal and external audits by responding promptly and accurately to requests.

• Escalate exceptions, control gaps, risks, or remediation delays early and constructively.

Knowledge & Skills:

• Scope: The Senior Administrator, Financial Systems supports and helps govern financial applications used by Finance, including Oracle ERP (EBS R12), OBIEE, MarkView, and related tools. The role spans end-user support, SME ownership for assigned finance processes and system features, maintenance of system hierarchies, configurations, and properties, reporting support, controls execution, documentation, UAT, and participation in enhancements. The scope requires accuracy and accountability because work affects financial data, access, audit readiness, and compliance obligations.

• Problem solving: This role requires analytical and functional/technical problem-solving to diagnose ERP and related application issues, resolve tickets, evaluate process needs, and recommend solutions that align business requirements with system capabilities. The role identifies control gaps, non-optimal processes, risks, exceptions, and inefficiencies; raises them early; and supports timely remediation with appropriate documentation.

• Impact: The role supports the reliability, accuracy, security, and audit readiness of financial systems and related data. Effective execution reduces rework and control exceptions, improves user support and issue resolution, strengthens compliance evidence, and helps Finance teams operate with consistent processes and trusted system information.          

• Leadership: The role demonstrates leadership through ownership of assigned support, controls, documentation, UAT, and enhancement responsibilities from start to finish. It serves as an SME for designated processes/features, collaborates with Finance, IT, and business stakeholders, provides user training and guidance, communicates proactively, and speaks up when risks or control gaps are identified.

Qualifications:

• Bachelor's Degree in Accounting, Information Technology, or related field; advanced degree preferred.

• 5-7 years of experience with ERP Financials; experience with Oracle EBS R12 preferred.

• Certification in Oracle technologies or related ERP/finance systems is a plus.

• Communicate with and lead training for small to medium sized groups of end-users.

• Perform scheduled system updates.

• Participate in project team reviews necessary to develop project plans, business requirements, design, and development of deliverables.

• Maintain system hierarchies and properties.

• Collaborate with others in support of applications, projects and goals.

• Collaborate with IT support when necessary.

• Demonstrate sufficient knowledge of business processes.

• Engage in system projects.

• Gather end-user requirements for reporting and other enhancements.

• Build and maintain reports.

• Document system design and processes.

Essential Experience Required:

• Strong understanding of ERP Finance modules and functionalities (AP, AR, FA, GL & PO)

• Hands-on experience in configuring and customizing ERP systems to meet business requirements.

• Ability to grasp and analyze business processes within the Organization and align them with the system capabilities

• Proficiency in diagnosing and resolving technical and functional problems related to ERP

• Experience in SQL, OBIEE, Oracle APEX and Power BI is a plus.

• Strong Analytical, Quantitative Presentation Skills.

• Excellent communication skills to interact with business users, IT teams and stakeholders effectively.

• Skilled in technical documentation of systems and experience in development of detailed test and validation plans.

Travel: No or very little travel likely

Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential.

Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.

This position is classified as “in-office.”  As an in-office role, it requires employees to work from a designated Carnival office in Seattle, Washington Monday through Thursday each week. 

What You Can Expect

• Cruise and Travel Privileges for You and Your Family 
• Health Benefits 
• 401(k)  
• Employee Stock Purchase Plan  
• Training & Professional Development 
• Tuition & Professional Certification Reimbursement 
• Base Salary Range: $107,000 to $145,400 The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidate’s qualifications and experience uniquely. 

Our Culture…Stronger Together

Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees.  Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at:https://www.hollandamerica.com/en_US/our-company/mission-values.html

Holland America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 

Americans with Disabilities Act (ADA)

Holland America will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws.  If you have a disability and require assistance in this application process, please contact recruiting@hollandamericagroup.com

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