Job Description

At Seabourn, we are passionate about travel. We believe that traveling for pleasure has a redemptive power that enriches people’s lives. And we believe that people should travel well. Seabourn pioneered small-ship, ultra-luxury cruising, and continues to represent the pinnacle of that unique style of travel.

We’re looking for an amazing Sales Support Coordinator to fill this role. Through genuine and intuitive service, we consistently deliver exceptional Seabourn Moments that delight our guests and create the world’s finest travel experiences. 

Here’s a summary of what Seabourn is looking for in its Sales Support Coordinator. Is this you?

Responsibilities

Supports the Personal Cruise Consultants (PCCs) administratively and by providing information and high-level customer service to the direct consumer guest. 

• Assists Personal Cruise Consultants to increase sales and market share on Seabourn voyages. 

• Responsible for answering inbound calls to the department and returning voice messages left on the Department Customer Service line.  

• Primary resource for non-revenue related requests for PCC guests (provides information and resolves issues with items such as dining arrangements, documents, special requirements, etc.) after the guest has made a reservation.  

• Process all Siebel Service Requests, research and resolve all database ownership conflicts (i.e. multiple PCC assignments for one reservation or household).  

• Assign incoming referred leads from other departments evenly to PCCs per department policy.  

• Responsible for handling department incoming email.  

• Resolves problems, completes exchanges with existing PCC customers when the PCC is not available and assists with cruise pricing, payment collection and group finalization.  

• Ensures prompt high level of service to all internal and external clients.  

• Provides support to department management staff, as needed.    

Requirements

• Minimum of 1 year experience as a Seabourn Reservations Sales Agent or similar position within Seabourn with supervisor's recommendation.  

• Strong product and POLAR knowledge, ability to become highly proficient in Siebel  

• Strong interpersonal skills; proven ability to positively interact with individuals at all levels  

• Possesses a track record of personal goal achievement and support to department objectives  

• Possesses strong attention to detail and ability to remain focused despite distractions  

• Must be self-motivated, a self-starter and quick learner  

• Excellent organization skills and ability to work independently  

• Computer proficiency with Windows and aptitude to learn other systems 

• Must be legally authorized to work in the United States.  Holland America is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status). 

This position is 100% fully remote, US only. (Please note we are not set up for remote work in AR, CA, DE, HI, ME, MN, NH, NY, OK, OR, SD, VT, WA, WV and WY.)

Benefits

• Cruise and Travel Privileges for You and Your family
• Health Benefits
• 401(k)  
• Employee Stock Purchase Plan 
• Training & Professional Development
• Tuition & Professional Certification Reimbursement

• Base Hourly Range: $13.13 to $17.74. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and experience uniquely.

Our Culture…Stronger Together

Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate vision Statement and our Core Values at: https://www.seabourn.com/en_US/our-company/mission-values.html

Seabourn is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Americans with Disabilities Act (ADA)

Seabourn will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws.  If you have a disability and require assistance in this application process, please contact recruiting@hollandamericagroup.com

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