Job Description

At Seabourn, we are passionate about travel. We believe that traveling for pleasure has a redemptive power that enriches people’s lives. And we believe that people should travel well. Seabourn pioneered small-ship, ultra-luxury cruising, and continues to represent the pinnacle of that unique style of travel.

We’re looking for an amazing Sales Agent professional to fill this role.  As a Work from Home Sales Agent with Seabourn Cruise Line, you will become a resource for our guests and assist in planning the vacation of their dreams while selling a range of travel products and services. You will respond to a variety of calls from direct consumers and Travel Advisors. You will utilize your superior customer service skills to build rapport, recommend and book cruises, Cruise Tours, and travel options. Providing quality customer service on all calls, you will assist direct consumers and Travel Advisors with problems that might occur on a reservation, provide post-booking sales and support and work across departments to provide seamless fist call resolution.

Here’s a summary of what Seabourn is looking for in its Sales Agent. Is this you?

Responsibilities

• Provide superior customer service; research and answer all questions/concerns related to company product and/or specifically the customer's reservation.
• Demonstrate sales effectiveness by securing deposits on reservations made, upsells and optional travel add-ons.
• Provide superior customer service; research and answer all questions/concerns related to company product and/or specifically the customer's reservation.
• Proactively assist direct consumers or Travel Advisors with problems that might occur on a reservation; work with other departments or supervisor in an effort to resolve the problem in a courteous/timely manner.
• Communicate effectively with customers, co-workers and management thru both oral and written communication.
• Provide customers accurate information consistent with department standards, document customer information, recap itinerary and advise them of the correct terms and conditions.
• Work independently as a work at home agent, meeting sales and performance metrics, and adherence and availability requirements.
• Adhere to department Quality Assurance guidelines for customer contacts and utilizes feedback to improve performance and customer experience.
• Special projects as directed by the Supervisor or Manager of Contact Center Sales. 

Please Note:  The working hours for this role will be 8:30 AM - 5 PM PST Monday through Friday.  You will also work approximately 4 Saturdays and 2 Sundays a quarter.

Requirements

• Minimum of one (1) year experience in positions in the area of customer service or sales. 
• Must have excellent interpersonal and communication skills (verbal and written) to interact with customers, employees, and management.
• Must be able to work independently and be self-motivated since you will be working from home.
• Proficiency in the use of computer business applications with working knowledge of computerized reservations systems with the ability to trouble shoot issues independently from home.
• Must be legally authorized to work in the United States.  Holland America is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status). 
• Organizational skills and the ability to handle multi-tasking and work under pressure to meet deadlines. 
• Experience in the travel and hospitality industry preferred. 
• Experience working in a high-volume call center is preferred
• This position is 100% fully remote, US only. (Please note we are not set up for remote work in AR, CA, CT, DE, HI, IA, KY, LA, ME, MT, MS, ND, NE, NH, NY, OK, OR, SD, VT, WA, WI, WV and WY.)

Benefits

• Cruise and Travel Privileges for You and Your family
• Health Benefits
• 401(k) 
• Employee Stock Purchase Plan
• Training & Professional Development
• Tuition & Professional Certification Reimbursement
• Base Hourly Range: $16 to $19.71. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and experience uniquely.
• Incentive Pay 

Our Culture…Stronger Together

Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate vision Statement and our Core Values at: https://www.seabourn.com/en_US/our-company/mission-values.html

Seabourn is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Americans with Disabilities Act (ADA)

Seabourn will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws.  If you have a disability and require assistance in this application process, please contact recruiting@hollandamericagroup.com.

#SBN