Holland America Line

Sales Coach- Remote US

Job ID 6281 Date posted 05/25/2023 City Seattle State WA Country United States Job Type Full Time

Job Description

Welcome to Holland America Line, a premium cruise line dedicated to explorers, foodies and music lovers who want to explore the world on perfectly sized, refreshingly spacious ships filled with one-of-a-kind experiences. 

We’re looking for an amazing Sales Coach to fill this role. This is a remote-based, work-from-home position. You’llbe responsible for assisting in driving sale programs through the Consumer Programs teams to achieve direct sales targets (supporting both Holland America and Seabourn). This role will collaborate and work with Operations Managers, Lead Sales Coach, and Sales Supervisors to drive sales and related initiatives. Professional tele sales supervisory skills is required to drive the daily productivity and performance of the teams. These goals comprise but are not limited to providing sales skill training and coaching, sales process for new hires and low performing agents.  The candidate should provide real time observations on sales obstacles and coach techniques to maximize every sales call. This person must be self-motivated, coachable and a team-oriented.  

Here’s a summary of what Holland America Line is looking for in its Sales Coach. Is this you? 


  • Support sales training to new hire agents for both brands of the consumer programs department. 
  • Create and administer specialized coaching program that focuses on agents below productivity measures.
  • Work with Manager and sales supervisors to measure, track, and improve sales performance of the consumer programs sales team. Primary focus on booking conversion and upsell. 
  • Create effective channels/processes to gather consistent sales feedback from coaches and sales agents.
  • Work with Lead Sales Coach to create, maintain, and improve sales training modules.
  • Research travel industry trends, competitive offers and source relevant information for coaching/sales tools and develop reactive measures.
  • Work with Lead Sales Coach to review performance and sales data to identify gaps and work with Management to develop solutions and/or further analysis.
  • Any additional duties as assigned by the manager.


  • Two years of Customer Service & Sales Experience (preferred)
  • Microsoft Office 
  • Coaching Experience
  • Presentation Experience
  • Strong personal computer skills with demonstrated proficiency with Microsoft Office software
  • Strong verbal, written communication skills 
  • Effective organizational skills
  • Ability to multi-task and reprioritize 
  • Self-motivated, coachable and a logical thinker. 
  • Demonstrated strong work ethics 
  • Microsoft Office: Word, Excel, Teams (1 year preferred)
  • Change Management
  • Demonstrated proficiency presenting/teaching 

What You Can Expect

  • Cruise and Travel Privileges for You and Your Family 
  • Health Benefits 
  • 401(k)  
  • Employee Stock Purchase Plan  
  • Training & Professional Development 
  • Tuition & Professional Certification Reimbursement 
  • Rewards & Incentives  
  • Base Hourly Range: $22.88 to $30.91. The range is applicable for the labor market where the role is intended to be hired. Final base hourly is directly related to each candidates' qualifications and experience uniquely. 

Our Culture…Stronger Together

Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees.  Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at:https://www.hollandamerica.com/en_US/our-company/mission-values.html

Holland America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 

Americans with Disabilities Act (ADA)

Holland America will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws.  If you have a disability and require assistance in this application process, please contact recruiting@hollandamericagroup.com


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