Job Description

Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guests to savor the journey.

We’re looking for an experienced Product Manager to fill this critical role based in our Seattle office. You’ll contribute to Holland America’s success by developing the digital product objectives, success measures, and strategies leading to a great customer experience and helping Holland America meet its goals.  You’ll identify, prioritize, and define features which provide customer value through incremental change. You’ll also foster teamwork, collaborate closely with other product teams and strengthen relationships with their business partners.  

Here’s a summary of what Holland America Line is looking for in its Product Manager. Is this you?

Responsibilities

• Define product objective and roadmap for multiple key components across desktop, tablet and phone.   

• Work closely with internal teams (leadership, engineering, UX, design, brand) on management and execution of product roadmap. 

• Manage intake of customer focused opportunity assessments ensuring all are well defined, prioritized and ready for product discovery.

• Work with leadership and teams on company and divisional strategic initiatives, quarterly planning, and sprint planning. 

• Ensure team is prepared for upcoming sprint(s), unblocked and running at full potential.   

• Work closely with design and engineering to bring our projects to life, measure their success, and define and prioritize future improvements. 

• Manage project schedules and dependencies and drive cross-functional initiatives.

• Prioritize product enhancements & triage bugs. 

• Leverage data analysis skills to research difficult or ambiguous problems.

• Leverage and engage with UX to identify key product issues in market; solicit feedback on product roadmap.

• Evangelize and promote our Product Development process; fail fast/learn early and delivering incremental value to customers.

• Perform other duties as assigned.

Requirements

• BS/BA required, ideally in technical or quantitative discipline or equivalent experience.

• 5+ years Product Owner or Product Management experience. 

• 5+ years working with and delivering a responsive/adaptive site, mobile web, and mobile applications. 

• 5+ years working in B2C ecommerce environment.

• Passion for product: conceiving, designing, building, and shipping it. You should be a product geek. 

• Understanding of user interface design and user testing best practices. 

• Highly quantitative. Enjoy analyzing user data. Experience running A/B tests, setting metrics, and iterating based on data. 

• Ability to communicate, develop relationships with others while influencing and removing blockers. 

• Engaging and communicative.

• Must be legally authorized to work in the United States. Holland America is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status).

Please note that this is a hybrid position based in Seattle, WA. Candidates must be comfortable coming into the office 3 days/week (Tuesday-Thursday).

What You Can Expect 

• Cruise and Travel Privileges for You and Your Family

• Health Benefits

• 401(k) 

• Employee Stock Purchase Plan 

• Training & Professional Development

• Tuition & Professional Certification Reimbursement

• Rewards & Incentives 

• Base Salary Range: $88,100.00-$119,000.00. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and experience uniquely.

Our Culture… Stronger Together

Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees.  Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at:  https://www.hollandamerica.com/en_US/our-company/mission-values.html

Holland America Line is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Americans with Disabilities Act (ADA) 

Holland America Line will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws.  If you have a disability and require assistance in this application process, please contact recruiting@hollandamericagroup.com

#HAL