Job Description

Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guests to savor the journey. 

In a team of two, our On-Stage Alaska Presenters are responsible for presenting “On Stage Alaska” live and virtual sales presentations to prospective guests at travel agencies across North America to create Holland America Alaska destination product awareness and interest through education and entertainment. Travel the US and Canada fulfilling a presentation schedule determined by the program manager. Drive demand for Holland America Alaska Cruises and Cruise tours. 

Here’s a summary of what Holland America Line is looking for.  Is this you? 

Responsibilities:

• Present “On Stage Alaska” scripted sales presentation to prospective guests at local travel agencies and to virtual audiences to create Holland America Alaska Destination product awareness through education and entertainment. Maintain control of sound/audio visual equipment including transportation, setting up equipment prior to show time and breaking it down after the show.

• Host pre & post-show reception to answer questions and build relationships with travel agents.

• Complete show report and paperwork at the end of each event.   

• Keep in touch with agency contacts and aid with event promotion, including calling two weeks prior to confirm all show details. 

• Coordinate team travel, including air, rental car, and hotel accommodations.

• Performs other duties as assigned including but not limited to all Sales Enablement Trade & Consumer Event Initiatives

• Adheres to Corporate Policies and Procedures, including Code of Conduct, Audit Procedures and any control related responsibility for financial data entered, stored, or reported via business systems within employee’s control (list not exhaustive). 

• Ongoing Obligation

Knowledge & Skills:

• Scope: The On-Stage Alaska Presenter role is integral to the marketing and sales efforts of Holland America Line's Alaska Cruises and Cruisetours. This position involves extensive travel across the US and Canada to deliver live and virtual presentations at various travel agencies. The role has a significant impact on creating awareness and generating interest in Alaska destination products through engaging and informative presentations. The presenters work closely with the Integrated Marketing Senior Specialist to adhere to a predetermined presentation schedule, ensuring coverage of key markets.

• Problem solving: The presenter must be adept at handling unexpected challenges during live presentations, such as technical difficulties or audience questions. They need to be resourceful in adapting their presentation style to different audience sizes and demographics to maintain engagement and interest. The role requires quick thinking to address any logistical issues that may arise during travel or at presentation venues.

• Impact: The On-Stage Alaska Presenter directly influences the sales and demand for Holland America Alaska Cruises and Cruisetours by effectively communicating the unique value and experiences offered. Their presentations play a crucial role in educating travel agents and prospective guests, thereby driving bookings and revenue for the company. The presenter's ability to captivate and inform audiences contributes to the overall brand image and reputation of Holland America Line. 

• Leadership: While the role does not involve direct management of a team, the presenter must exhibit strong leadership qualities in representing Holland America Line. They are responsible for leading the presentation sessions, ensuring that all information is accurately and enthusiastically conveyed. The presenter must demonstrate self-leadership in managing their travel schedule, preparation, and delivery of presentations, as well as maintaining a professional demeanor at all times.

Requirements

• High School Diploma, GED and/or equivalent Experience     

• Minimum of (one) 1-year travel agency/cruise experience preferred.

• Strong presentation and entertainment skills in-person and virtually is a must

• Ability to keep organized and attention to details is a must

• Prior knowledge of Alaska and related programs preferred

• Ability to travel, including ability to rent a car 

• Ability to work without direct supervision 

• Ability to be flexible and adapt to different situations 

• Proficiency with Word, Excel and Access

• Strong guest relations and sales skills preferred 

• Important to be a team player, take initiative, and follow direction

Travel: 25-50% with shipboard travel likely

Work Conditions: May be requested to work a different shift.

Physical Demands: May to stand for long periods of time.

This position is classified as “remote.”  As a remote role, it allows employees to work full-time from their home.

What You Can Expect

• Cruise and Travel Privileges for You and Your Family 
• Health Benefits 
• 401(k)  
• Employee Stock Purchase Plan  
• Training & Professional Development 
• Tuition & Professional Certification Reimbursement 
• Base Hourly Range: $19.33 to $26.11. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidate’s qualifications and experience uniquely. 

Our Culture…Stronger Together

Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees.  Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at:https://www.hollandamerica.com/en_US/our-company/mission-values.html

Holland America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 

Americans with Disabilities Act (ADA)

Holland America will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws.  If you have a disability and require assistance in this application process, please contact recruiting@hollandamericagroup.com

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