Job Description

Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guests to savor the journey.

We’re looking for an experienced Manager, Reservation System Strategy and Operations to fill this role. You’ll work closely with the AVP of Reservation Systems Strategy & Operations to drive efficiency, mitigate costs, and secure our freedom to operate. This position requires strong project management skills, expertise in POLAR and IT systems, and the ability to effectively communicate with leadership and external consultants. The Manager will support the commercial businesses in consolidating and organizing priorities, considering internal and external capabilities and feasibility constraints and work closely with ResX and internal business IT teams to drive projects forward. The Manager supports the day-to-day management of POLAR projects by planning, tracking, and coordinating deliverables through established workflows. This role plays a key part in maintaining workflow efficiency, intake, status visibility, and ensuring that cross-functional partners remain informed and aligned.

Here’s a summary of what Holland America Line is looking for in its Manager, Reservation System Strategy and Operations. Is this you?

Responsibilities

Execution & Performance:

Oversight of the POLAR system is top priority.

Collaborate with AVP to drive the enterprise-wide POLAR reservation system strategy by facilitating collaboration across all five brands' commercial teams to ensure the system meets the needs of all stakeholders.

Support AVP in leading the cross-brand prioritization processes to ensure alignment on system enhancements and resource allocation.

Support commercial businesses in problem solving, developing scope of work for projects and identifying other areas of dependencies. 

Assist AVP in developing and implementing strategies to enhance system functionality and user experiences while improving system processing efficiencies and effectiveness. 

Ensure project objectives are met through solid internal and external communication. 

Develop project plans and ensure deliverables are met on time.           

Generate storytelling presentations for leaderships simple understanding in complex problems and/or solutions. 

Process Improvement:

Assists businesses in identifying opportunities for process automation to streamline operations and reduce manual workload.

Collaborate with technology teams to integrate advanced tools and technologies into the reservation system.

Support business through change management by effective communications, supported trainings and setting clear expectations. 

Lead cross-functional projects from initial concept through delivery: 

Support project teams comprising of members from various departments and brands.

Support AVP in development of project plans and timelines, helping ensure projects are delivered on time and within scope.

Conduct regular project reviews and provide updates to stakeholders.                                                                            Assist stakeholders on developing process improvements across product build, promotions, and change management workflows.                                                                                                                                                              Drive automation initiatives to increase the commercial organization's speed and agility.       

Translate business needs into clear requirements for Technology teams, serving as the bridge between commercial and technical stakeholders.   

Manage feedback loops and communication processes across business stakeholders.

Utilize analytics, key performance indicators, and financial metrics to drive quantifiable change 

Analyze data to identify trends, opportunities, and areas for improvement in the reservation system.

Track key performance indicators (KPIs) to measure the success of system enhancements.

Drive the company’s profitability assessment of the brand by making recommendations and implementing initiatives to improve the performance.     

Champion performance metrics, using KPIs to measure success and drive continuous improvement.

Innovation Leadership & Process Improvement:

Partner with senior leadership to shape and execute POLAR strategy supporting the businesses goals.

Identify opportunities for process automation to streamline operations and reduce manual workload.

Implement agile methodologies to increase responsiveness and adaptability in commercial operations.

Collaborate with technology teams to integrate advanced tools and technologies into the reservation system.

Requirements

• Bachelor’s Degree (preferably in Business, Finance, Operations, or Data Science) or equivalent experience.

• POLAR experience.

• Experience implementing enterprise-wide systems.

• Strong understanding of travel industry reservation and booking system applications.

• Experience with commercial systems.

• 6+ years of experience leading projects including IT, data architecture, as well as business/strategy functions.

• Ability to manage multiple concurrent projects, preferably with experience in cruise and/or other travel industries.

• Proven experience in leading cross-functional projects and driving revenue growth.

• Strong analytical skills.

• Excellent communication and leadership skills.

What You Can Expect

• Cruise and Travel Privileges for You and Your Family
• Health Benefits
• 401(k) 
• Employee Stock Purchase Plan 
• Training & Professional Development
• Tuition & Professional Certification Reimbursement

• Base Salary $89,600.00 Range: $ to $121,000.00. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and experience uniquely.

Our Culture…Stronger Together

Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees.  Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at:https://www.hollandamerica.com/en_US/our-company/mission-values.html

Holland America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Americans with Disabilities Act (ADA)

Holland America will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact recruiting@hollandamericagroup.com

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