Job Description

Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guests to savor the journey.

We’re looking for an amazing IT Product Manager to fill this role. You’ll be responsible for the roadmap for CRM Applications and Marketing Technology like Siebel, Salesforce, CDP, ESP and Marketing Automation platforms. Develop and refine strategy to improve productivity and end user experience. Work closely with Call Center, marketing, IT, and Data Engineering teams to align on CRM and Martech strategies. Partner with business partners to determine project viability, business benefit, scope definition. Development, QA and UAT coordination with other IT and delivery teams.

Here’s a summary of what Holland America Line is looking for in its IT Product Manager. Is this you?

Responsibilities

• Process Mapping
  • Create and maintain CRM and Marketing Technology roadmap.
  • Capture business feedback and conduct market research to create business cases, recommend feature updates and new solutions/applications.
  • Closely work with BA/scrum master to follow team’s development methodology to refine backlog by working with business product owners and team members; facilitate release planning; assist with dependency management and cross team coordinator.
  • Create and manage documentation of features and critical functionalities.
• Project Management
  • Define and monitor KPI’s like revenue improvements, cost savings, productivity and end user engagement. 
  • Coordinates testing with QA team and the application user for projects.
  • Create Project plans and status reports, identify risks, and provide regular updates to IT leadership.
• Implementation/Development
  • Development, QA and UAT coordination with other IT and delivery teams.
  • Mockup feature designs and help create POCs, prioritization, collaboration with project stakeholders and technical teams to define scope and deliverables.
• User Experience Design
  • Collaborate with the design team to create the most intuitive and engaging user experiences. 
  • Participates in design reviews and provides suggestions to improve usability, adoption and customer value for guest experience applications.
• Performs other duties as assigned

Requirements

• Bachelor's degree in related field.
• At least 3 years of experience as a Product Owner or Analyst specializing in CRM products, with a proven track record in software development projects and delivering business systems solutions in an enterprise IT environment.
• Experience with designing and launching customer-facing products or services in an agile environment.
• Experience in leveraging JIRA, Confluence or other tools to provide metrics and reports for measuring product/project success. Strong understanding of project management principles related to resource allocation and timelines.
• Demonstrated ability to understand technology concepts and implications, manage trade-offs and evaluate new opportunities.
• Strong analytical abilities to interpret data, identify trends, and make data-driven recommendations.
• Knowledge of Agile software development methodologies and DevOps practices including continuous integration, delivery, and deployment.
• Knowledge of industry best practices for systems implementation, testing, and risk management.
• Anticipate bottlenecks, provide escalation management, anticipate and make trade-offs, and balance the business needs versus technical constraints.
• Plan and manage multiple parallel projects.
• Drive effective teamwork, communication, collaboration and commitment across multiple disparate groups with competing priorities. 
• Excellent communication and presentation skills to convey technical information to both technical and non-technical stakeholders.

This position follows the Company’s schedule of three days in the office per week (Tuesday, Wednesday, Thursday) with flexibility to work remotely the remainder of the week.

What You Can Expect

• Cruise and Travel Privileges for You and Your Family
• Health Benefits
• 401(k)  
• Employee Stock Purchase Plan 
• Training & Professional Development
• Tuition & Professional Certification Reimbursement
• Rewards & Incentives 
• Base Salary Range: $105,600 to $142,500. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and experience uniquely.

Our Culture…Stronger Together

Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees.  Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at:https://www.hollandamerica.com/en_US/our-company/mission-values.html

Holland America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Americans with Disabilities Act (ADA)

Holland America will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws.  If you have a disability and require assistance in this application process, please contact recruiting@hollandamericagroup.com

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