Job Description

Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guests to savor the journey.

We’re looking for an experienced IT Process Analyst to fill this role which is based in our Seattle office. You’ll be responsible for analyzing, managing, and supporting ongoing enhancements, issues, and requests regarding IT processes and governance. This role involves monitoring key performance indicators, driving accountability for improvement plans, coordinating activities between various IT teams, and ensuring escalations are handled and resolved in a timely manner. The IT Process Analyst will work closely with internal IT teams and business partners to optimize IT workflows, track action plans, and coordinate improvement opportunities based on feedback and performance data. The ideal candidate will have experience with IT service management frameworks, strong analytical skills, and the ability to manage high volume work under tight deadlines.

Here’s a summary of what Holland America Line is looking for in its IT Process Analyst. Is this you?

Responsibilities

• Analyze and optimize IT workflow processes and operational frameworks. 

Review current IT processes to identify bottlenecks, redundancies, and inefficiencies.

Document process flows and create standardized procedures for recurring IT activities.

• Establish, track, and report on key performance indicators across IT operations.

Identify and define metrics that align with current IT operational goals.

Track performance data and compile regular status reports for stakeholders.

Present findings and recommendations to stakeholders.

• Drive and document process improvements using root cause analysis and data-driven solutions.

Identify and define metrics that align with current IT operational goals.

Track performance data and compile regular status reports for stakeholders.

• Develop dashboards and reports to monitor IT performance metrics.

Build and maintain dashboards that accurately display current data.

Design reports tailored to different target audiences.

• Coordinate interactions between IT teams and/or business partners to facilitate process efficiency.

Facilitate cross-team meetings to align on process requirements and decisions.

Connect teams with subject matter experts and resources needed for process execution.

Follow up on action items from cross-team discussions to ensure completion.

Requirements

• 2-3 years' experience in related job area (IT Process Analysis, Information Technology, or Project Management.) 

• Bachelor's Degree in related field or equivalent experience.

What You Can Expect

• Cruise and Travel Privileges for You and Your Family
• Health Benefits
• 401(k) 
• Employee Stock Purchase Plan 
• Training & Professional Development
• Tuition & Professional Certification Reimbursement

• Base Hourly Range: $31.92 to $43.13. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and experience uniquely.

Our Culture…Stronger Together

Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees.  Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at:https://www.hollandamerica.com/en_US/our-company/mission-values.html

Holland America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Americans with Disabilities Act (ADA)

Holland America will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact recruiting@hollandamericagroup.com

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