Holland America Line

eCommerce Product Manager

Job ID 480 Date posted 05/12/2021 Date closes City Seattle State WA Country United States Job Type Full time

Job Description

Product Manager
Seattle, WA

Welcome to Holland America Line, the premium cruise line dedicated to explorers, foodies and music lovers who want to explore the world on perfectly sized, refreshingly uncrowded ships filled with one-of-a-kind experiences.

Companies that strive to be great have a higher purpose beyond commercial success. An enlightened company seeks to make the world a better place. At Holland America Line, our guiding purpose is to help unite the world through travel. We do this by introducing our guests to new lands and ways of life, fostering greater understanding and empathy among the people of our planet. Our office is located in the beautiful city of Seattle, on the Elliott Bay waterfront just a short distance from downtown. Our Corporate Team supports a fleet of 10 modern classic ships offers more than 500 sailings a year visiting all seven continents.

Our Culture… Stronger Together:
Our highest responsibility, and therefore our top priorities, are always compliance; environmental protection; and the health, safety, and well-being of our guests, the people in places we visit, and our Carnival family, both shoreside, and shipboard. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at:

Holland America Group is currently searching for a highly motivated eCommerce Product Manager who will contribute to Holland America and Seabourn’s success by developing and optimizing the HollandAmerica.com and Seabourn.com websites. The eCommerce product team is responsible for developing the digital product objectives, success measures, and strategies leading to a great customer experience and helping Holland America meet its online revenue goals. Specifically, this role will focus on the book to cruise portion of the user journey, helping customers book a cruise, select shore excursions, dining, spa options, and many more.

•Define product objective and roadmap for multiple key components across desktop, tablet and phone for the book to cruise customer journey
•Work closely with internal teams (leadership, engineering, UX, design, brand) to lead product definition and from discovery through execution including: define requirements, acceptance criteria, communications, and UAT
•Manage intake of customer focused opportunity assessments ensuring all are well defined, prioritized and ready for product discovery
•Work closely with UX and analytics teams to understand current friction points, define and prioritize for future improvements
•Manage project schedules and dependencies, and drive cross-functional initiatives
•Work with leadership and teams on company and divisional strategic initiatives, quarterly planning, and sprint planning
•Ensure team is improving velocity by improving process and communications; including preparing for upcoming sprints, integrating content and creative, and participating in retrospectives
•Other duties as assigned.

•Bachelor's degree in technical or quantitative discipline
•2+ years Product Owner or Product Management experience working in scrum team environment
•2+ years working with and delivering a responsive/adaptive site, mobile web, and mobile applications
•2+ years working in B2C ecommerce platform
•Understanding of user interface design and user testing best practices
•Highly quantitative experience running A/B tests, setting metrics, and iterating based on data
•Ability to communicate, develop relationships with others while influencing and removing blockers
•Leverage data analysis skills to research difficult or ambiguous problems
•Leverage and engage with UX to identify key product issues in market; solicit feedback on product roadmap
•Promote our Product Development process; fail fast/learn early and delivering incremental value to customers
•Professional communication skills required. Ability to effectively present information, both written and verbal, in a clear manner
•Strong project management skills required, including the ability to keep track of multiple deadlines, effectively meet deliverables, and keep both customers and peers apprised of project status
•Ability to be detail oriented while working independently on multiple projects required.

•Cruise and Travel Privileges for you and your family
•Health Benefits
•Employee Stock Purchase Plan
•Training & Professional Development
•Rewards & Incentives

Next Steps… For more than 140 years, Holland America Line has been a recognized leader in cruising, taking our guests to exotic destinations around the world. … Apply today and set sail on an exciting new career course! Our goal is to be the number one cruise and cruise-tour provider. To make that happen, we need qualified, top-notch team members. If you’re looking to get your talent noticed, apply today! Our application process is quick and easy: Apply online at https://www.hollandamerica.com/en_US/careers.html. Enter the job title into the keyword search to access the job. If you are already on the Holland America website be sure to create a profile and then apply directly to your specific job.

Holland America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Americans with Disabilities Act (ADA)
Holland America will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact employeerelations@hagroup.com.


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