Job Description

Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guests to savor the journey.

We’re looking for an amazing Business Analyst Scrum Master to fill this role. You’ll be responsible for analyzing business requirements and processes, identifying areas for improvement, and implementing solutions to enhance efficiency and productivity. Additionally, they will serve as a Scrum Master, facilitating agile product delivery methodologies and ensuring successful delivery of projects. The Reservations and Revenue Management system technologies are advanced, across multiple delivery channels, geographic regions, and support multiple brands/teams.  This position will provide operational and configuration management support for various contact center solutions and related technologies to delivery consistent and reliable services for Holland America and Seabourn Cruise Lines.

Here’s a summary of what Holland America Line is looking for in its Business Analyst Scrum Master. Is this you?

Responsibilities

• Serve as a Scrum Master, facilitating agile ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives.
• Collaborate with cross-functional teams, including developers, testers, and stakeholders, to ensure successful project delivery, resolving any conflicts or impediments that arise.
• Collaborate with cross-functional IT teams and business stakeholders, to understand data requirements, design data models, and implement solutions to meet their needs.
• Collaborate with stakeholders to elicit and document business requirements, data requirements, user stories from multiple departments.
• Create and maintain comprehensive documentation, process flows, data flows, and functional/technical specifications for data, and reporting.
• Create report mockups and assist in testing and user acceptance from business requirements.
• Data profiling, cataloging and creation of data dictionary.
• Performs other duties as assigned

Requirements

• Minimum of 5 years’ experience in a software application development business analyst role as well as experience delivering business systems solutions in an enterprise IT environment.
• Experience creating user stories, journey maps, process flows, and other analytical artifacts.
• Skills in facilitating workshops, stakeholder interviews, and requirement gathering sessions.
• Understanding of project management principles related to resource allocation and timelines.
• Ability to document business requirements and workflows for enterprise applications.
• Strong analytical abilities to interpret data, identify trends, and make data-driven recommendations.
• Knowledge of Agile software development methodologies and DevOps practices including continuous integration, delivery, and deployment
• Knowledge of industry best practices for systems implementation, testing, and risk management

This position follows the Company’s schedule of three days in the office per week (Tuesday, Wednesday, Thursday) with flexibility to work remotely the remainder of the week.

What You Can Expect

• Cruise and Travel Privileges for You and Your Family
• Health Benefits
• 401(k)  
• Employee Stock Purchase Plan 
• Training & Professional Development
• Tuition & Professional Certification Reimbursement
• Rewards & Incentives 
• Base Salary Range: $86,500 to $116,800. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and experience uniquely.

Our Culture…Stronger Together

Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees.  Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at:https://www.hollandamerica.com/en_US/our-company/mission-values.html

Holland America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Americans with Disabilities Act (ADA)

Holland America will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws.  If you have a disability and require assistance in this application process, please contact recruiting@hollandamericagroup.com

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