Holland America Line

Scrum Master Business Analyst - Remote US

Job ID 6983 Date posted 09/18/2023 City Seattle State WA Country United States Job Type Full Time

Job Description

Welcome to Holland America Line, a premium cruise line dedicated to explorers, foodies and music lovers who want to explore the world on perfectly sized, refreshingly spacious ships filled with one-of-a-kind experiences. 

We’re looking for an amazing Scrum Master Business Analyst to fill this role. You’ll be responsible for analyzing business processes, identifying areas for improvement, and implementing solutions to enhance efficiency and productivity. Additionally, they will serve as a Scrum Master, facilitating agile project management methodologies and ensuring successful delivery of projects.

Here’s a summary of what Holland America Line is looking for in its Scrum Master Business Analyst. Is this you?


  • Agile Project Management: Serve as a Scrum Master, facilitating agile ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives.
  • Team Collaboration: Collaborate with cross-functional teams, including developers, testers, and stakeholders, to ensure successful project delivery, resolving any conflicts or impediments that arise.
  • Requirements Gathering: Collaborate with stakeholders to elicit and document business requirements, user stories, CDP data requirements, and acceptance criteria for CRM, marketing, sales and customer service analytics projects.
  • Collaborate with cross-functional IT teams and business stakeholders, to understand data requirements, design data models, and implement solutions to meet their needs.
  • Documentation: Create and maintain comprehensive documentation, process flows, data flows, and functional/technical specifications for data, reporting and Customer data platform related.
  • Create report mockups and assist in testing and user acceptance from business requirements.


  • Minimum 5 years with CRM systems
  • Minimum 5 years with BI tools
  • Minimum 5 years with agile methodology
  • Experience in CRM Systems like Siebel and Salesforce
  • Experience in Jira and other project management tools
  • Experience in BI tools like OBIEE and Power BI
  • Basic SQL skills for data governance, cataloging and analysis.
  • Ability to interact well with all levels within the organization.
  • Excellent analytical and documentation skills with a high level of accuracy.
  • Must be legally authorized to work in the United States.  Holland America is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status).

Please note that this position can be 100% fully remote, US Only(please note that Holland America Line is not setup to hire anyone in the following states: AR, DE, HI, ME, MN, MS, NE, NH, OK, SD, VT, WV, WY)

What You Can Expect

  • Cruise and Travel Privileges for You and Your Family
  • Health Benefits
  • 401(k) 
  • Employee Stock Purchase Plan 
  • Training & Professional Development
  • Tuition & Professional Certification Reimbursement
  • Rewards & Incentives 
  • Base Salary Range: $ 78,200.00 to $ 105,600.00. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and experience uniquely.

Our Culture… Stronger Together

Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees.  Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at:  https://www.hollandamerica.com/en_US/our-company/mission-values.html

Holland America Line is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Americans with Disabilities Act (ADA)

Holland America Line will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws.  If you have a disability and require assistance in this application process, please contact recruiting@hollandamericagroup.com


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